Johnny Alvarez
Long Beach,CA
Summary
Committed and hardworking individual with experience communicating with customers with patience and professionalism. Dedicated to resolving issues, answering customer questions and helping with any issues or concerns. Creative problem-solver versed in customer service.
Overview
18
18
years of professional experience
Work History
Cook/Cashier
Cluck And Blaze
01.2023 - 11.2024
- Enhanced customer satisfaction by consistently delivering high-quality dishes in timely manner.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained, clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cook
Kings Fish House
11.2019 - 01.2020
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Lead Cook
Julius Klein
01.2018 - 11.2019
- Promoted to Lead Cook after mastering all stations
- Provided leadership, support, motivation, and development to other kitchen members by creating positive environment that encouraged ownership and accountability
- Overlooked menu development
- Responsible for conducting food warehouse inventory including purchasing orders
- Supervised A.M
- Prep, A.M
- Cook, P.M
- Prep, and P.M
- Cook
- Facilitated health inspector through facilities
- Knowledgeable in basic baking techniques
- Worked with minimal supervision.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within kitchen staff.
Prep Cook/Line Cook/Busser
Claim Jumper
02.2015 - 01.2016
- Prepared food items consistently and adhered to all recipe standards
- Prepared variety of food using different methods of preparation
- Knowledgeable in braising, searing, roasting, pan/deep frying, protein fabrication, and portioning
- Qualified in stock/soup/sauce making and salad preparation
- Completed kitchen tasks such as line set up, food preparation, cleanup and breakdown.
Prep Cook/Baker/P.M. Line Cook/A.M. Lead Prep Cook
Saltgrass Steak House
06.2010 - 01.2015
- Prepared high-quality cuisine aligned to restaurant standards and consistency requirements
- Actively supervised culinary operations while working multiple stations on hotline
- Responsible for entire kitchen staff, delegated tasks and breaks
- Mastered salad station, frying station, and expo line
- Maintained appropriate food cost margins, through monthly inventories and overlooking daily ordering
- Cross trained in all areas of kitchen.
Cashier/Cook
McDonald's
03.2009 - 01.2010
- Drove repeat business by providing excellent service, accurate service knowledge, and through relationship building
- Kept customers informed on status of their orders, reconciled errors in cost-effective manner, and resolved post-order issues
- Ensured cashier drawers are balanced at end of each shift.
Busser
Malvasias
01.2007 - 05.2007
- Ensured dining room remained clean and inviting atmosphere for guests to enjoy, assisted servers in providing excellent service to ensure satisfaction, and committed to safety and sanitation standards
- Thoroughly cleared, cleaned, and reset tables to ensure were ready for next guests.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05.2008
Skills
- Customer Assistance
- Customer Service
- Issue Resolution
- Guest inquiries
- Reports and documents
- Staff Mentoring
- Complex Problem-Solving
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Cook/Cashier
Cluck And Blaze
01.2023 - 11.2024
Cook
Kings Fish House
11.2019 - 01.2020
Lead Cook
Julius Klein
01.2018 - 11.2019
Prep Cook/Line Cook/Busser
Claim Jumper
02.2015 - 01.2016
Prep Cook/Baker/P.M. Line Cook/A.M. Lead Prep Cook
Saltgrass Steak House
06.2010 - 01.2015
Cashier/Cook
McDonald's
03.2009 - 01.2010
Busser
Malvasias
01.2007 - 05.2007
High School Diploma -
Mohave High School