Open To Work
Johnny Baker
Ardmore,OK
Work Preference
Summary
Led store operations by offering strategic support to management. Supervised and mentored team members to cultivate a positive work environment. Drove continuous improvement initiatives through data-driven analysis and effective planning.
Overview
20
20
years of professional experience
Work History
Sales Manager
Patriot Auto Group
08.2023 - 10.2025
- Developed and implemented training programs for new sales staff, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify opportunities for growth and adjust sales strategies accordingly.
- Fostered relationships with key clients, driving repeat business and customer loyalty initiatives.
- Streamlined sales processes, improving efficiency and reducing response times for customer inquiries.
- Conducted performance reviews for team members, providing constructive feedback to enhance individual contributions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Assistant Store Manager of Specialty Sales
Lowes Home Improvement Stores
07.2022 - 04.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Store Manager Specialty Sales
Lowe’s Home Improvement Store
06.2020 - 07.2022
Assistant Store Manager of Merchandising
Lowes Home Improvement Stores
03.2018 - 06.2020
- Organized and prioritized projects.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
- Introduced new incentive and recognition supplier programs.
Store Sales Manager
Lowes Home Improvement Stores
04.2016 - 04.2018
Assistant Store Manager Zone 2
Lowes Home Improvement Stores
06.2014 - 04.2016
Department Manager/Supervisor
Lowes Home Improvement Stores
07.2008 - 07.2014
Customer Service Associate
Lowes Home Improvement Stores
05.2005 - 07.2008
Education
Some College (No Degree) - Kinesiology
East Central University
Ada, OKSome College (No Degree) -
Murray State College
Tishomingo, OKHigh School Diploma -
Dickson High School
Ardmore, OK05.2005
Skills
- Marketing and Promotions
- POS Systems
- Strategic Merchandising
- Store Opening and Closing
- Inventory Control
- Retail Operations
- Stock Management
- Team Building and Leadership
- Work Planning and Prioritization
- Assignment Delegation
- Mentoring and Coaching
- POS Systems Operations
- Focus and Follow-Through
- Sales Promotion
- Recruitment and Hiring
- Customer Service Management
- Budget Control
- Staff Development
- Employee Motivation
- Decision Making
- Human Resources Oversight
- Performance Evaluation and Monitoring
- Staff Scheduling
- Records Organization and Management
- Sales Tracking
- Team Leadership
- Goal Setting
- Department Oversight
- Hiring and Onboarding
- Problem Anticipation and Resolution
Accomplishments
- 2024 Top Sales for Patriot Auto Group
- 3 consecutive years of 98% or above on all employee Training
- 2021 and 2022 Lowe’s Top Specialty Sales Manager for District
Timeline
Sales Manager
Patriot Auto Group
08.2023 - 10.2025
Assistant Store Manager of Specialty Sales
Lowes Home Improvement Stores
07.2022 - 04.2023
Assistant Store Manager Specialty Sales
Lowe’s Home Improvement Store
06.2020 - 07.2022
Assistant Store Manager of Merchandising
Lowes Home Improvement Stores
03.2018 - 06.2020
Store Sales Manager
Lowes Home Improvement Stores
04.2016 - 04.2018
Assistant Store Manager Zone 2
Lowes Home Improvement Stores
06.2014 - 04.2016
Department Manager/Supervisor
Lowes Home Improvement Stores
07.2008 - 07.2014
Customer Service Associate
Lowes Home Improvement Stores
05.2005 - 07.2008
Some College (No Degree) - Kinesiology
East Central University
Some College (No Degree) -
Murray State College
High School Diploma -
Dickson High School