JOHNNY BATISTA
ORLANDO
Summary
Skills and abilities in the administrative accounting area for small, medium and large companies. Management of internal control for administrative processes, skills for software and personnel management. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MANAGER
BAKU ORLANDO
Orlando
04.2025 - Current
- Monitored inventory levels and conducted audits to prevent overstock and stockouts.
- Developed and implemented staff scheduling to optimize labor costs and improve service delivery.
- Established and maintained strong relationships with vendors to ensure timely delivery of supplies.
- Collaborated with the marketing team to create promotional campaigns that boosted foot traffic.
- Facilitated conflict resolution among staff to foster a positive work environment.
- Managed customer inquiries and feedback to enhance service quality and customer satisfaction.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
Manager
DA SILVA STEAK HOUSE KATY
Katy
06.2024 - 01.2025
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Assistant Manager
DA SILVA STEAKHOUSE ORLANDO
Orlando
03.2023 - 06.2024
- Staff management: Recruiting, hiring, training and supervising staff. Also responsible for creating work schedules, managing leave and submitting timesheets.
- Inventory management: Ensuring the restaurant has the necessary ingredients and supplies to meet demand. This includes placing orders, controlling stock and working with suppliers.
- Finance management: Monitoring cash flow, controlling the budget and operating costs. Also responsible for overseeing accounting and financial reporting.
- Quality management: Ensuring the quality of food and service. This includes maintaining high standards of hygiene and health and safety.
- Customer management: Responding to customer complaints and queries, arranging reservations and offering menu advice.
- Event management: Organising events to promote the brand in the local community.
- Process management: Updating restaurant protocols and processes.
- Cleaning management: Ensuring the restaurant is clean, including tables, toilets and kitchen utensils.
- Food preparation management: Plan and coordinate menus in collaboration with the head chef.
- Prepare, cook, and present dishes as per the restaurant's standards.
- Assist the Chef de Partie in managing a specific section of the kitchen.
- Monitor food stock levels and report shortages.
- Ensure that all food is prepared and served in a timely and hygienic manner.
- Follow recipes, portion controls, and presentation specifications.
- Maintain cleanliness and organization of the kitchen and workstations.
- Adhere to health, safety, and sanitation regulations at all times.
- Work collaboratively with other kitchen staff to ensure smooth service.
- Monitored kitchen operations to ensure food quality and adherence to health standards.
Demi Chef
DA SILVA STEAKHOUSE ORLANDO
Orlando
06.2022 - 03.2023
- Assist clients in the purchase, sale, or rental of residential or commercial properties.
- Guide clients through the entire real estate transaction process, from property search to closing.
- Conduct property showings and open houses.
- Provide clients with expert advice on market conditions, pricing, and legal requirements.
- Prepare and review real estate documents such as contracts, agreements, and disclosures.
- Negotiate offers and counteroffers to achieve the best possible deal for the client.
- Stay up-to-date on market trends, property values, and neighborhood developments.
- Build and maintain a strong network of buyers, sellers, lenders, and other industry professionals.
- Advertise and market properties through multiple channels, including online listings, social media, and print.
Realtor
Remax
Venezuela
12.2019 - 05.2021
- Real estate agency in Venezuela.
Education
Master's Degree -
URBE
VENEZUELA01.2014
Master's Degree -
URBE
VENEZUELA01.2012
Skills
- Contract Negotiation
- Financial Reporting
- Scheduling
- Project Management
- Vendor Management
- Inventory Management
- Quality Control
- Staff scheduling
- Customer service
- Vendor negotiation
- Operational efficiency
- Customer satisfaction
- Team leadership
- Coaching and mentoring
- Operations management
References
Dayanna Molero, 7542300197, dayannamolero@hotmail.com
Personal Information
Passionate about creating positive experiences, optimizing operations, and exceeding expectations in every role.
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
English
Professional
Certification
FOOD SAFETY MANAGER PROFESSIONALS
Timeline
MANAGER
BAKU ORLANDO
04.2025 - Current
Manager
DA SILVA STEAK HOUSE KATY
06.2024 - 01.2025
Assistant Manager
DA SILVA STEAKHOUSE ORLANDO
03.2023 - 06.2024
Demi Chef
DA SILVA STEAKHOUSE ORLANDO
06.2022 - 03.2023
Realtor
Remax
12.2019 - 05.2021
Master's Degree -
URBE
Master's Degree -
URBE