Summary
Overview
Work History
Education
Skills
Achievements
Honors & Awards
Timeline
Generic

Johnny Becker

Lake Buena Vista, FL

Summary

Accustomed to adhering to company standards, and treating everyone with kindness and hospitality. Adept at managing Guest Experiences, and responding quickly to Guest needs. Able to function well in high-stress environments with professionalism and courtesy. Demonstrate success in collaborating with my Leadership team to create and deploy successful merchandising strategies for seasonal and promotional needs.

Overview

5
5
years of professional experience

Work History

Merchandise Coordinator

Magic Kingdom - Main Street East & Park Arrival
11.2021 - Current
  • Oversee and examine multiple stores including the Main Street Confectionery, Main Street Cinema, Uptown Jewelry, Curtain Call Collectibles, and Park Arrival.
  • Greeting and assisting our Guests with any questions, comments, and/or concerns.
  • Lead 50+ Cast Members, fostering an inclusive and efficient work environment while enhancing team performance through daily feedback and Cast recognition.
  • Proficiently trained across all operational domains, encompassing delivery services, production, mobility, and embroidery.
  • Streamline store operations, enhancing Guest satisfaction and safety.
  • Manage daily store recaps, ensuring operational accuracy and excellence.
  • Responsively perform money tasks and implement new cash management procedures to reduce discrepancies.
  • Efficiently and effectively coordinate and communicate with Leaders, Coordinators, and Cast Members to ensure seamless dissemination of crucial updates.
  • Perform all responsibilities while applying Safety, Courtesy, Inclusion, Show, and Efficiency as part of our Disney show.

Quick Service Host

EPCOT - France Pavilion
03.2021 - 05.2021
  • Mastered intricate food prep, ensuring top-notch service at the France Pavilion.
  • Elevated Guest Experience by passionately serving crafted savory pastries at Les Halles Boulangerie-Patisserie.
  • Creating and serving alcoholic beverages responsibly while ensuring precise measurements to maintain a high standard of excellence at Les Vins.
  • Serving ice cream at L'Artisan des Glaces while addressing any allergy concerns in order to ensure the safety and well-being of our Guests.

Merchandise Trainer

Magic Kingdom
07.2019 - 05.2022
  • Effectively trained over 60 Cast Members at my location, ensuring they were equipped with the necessary skills and knowledge to provide exceptional service and representation.
  • Responsible for distributing training proficiencies via email to my Leadership team, ensuring that everyone is up to date and well-informed.
  • Introduced and provided comprehensive training for the new stock system in my area, ensuring a seamless transition and increased efficiency for our operations.
  • Proficient in conducting training at multiple locations, including our gift shops and the delivery services location in Magic Kingdom. This involved assisting Guests with package pickup and efficiently logging new package information for shipment.

Education

Bachelor of Science - Hospitality Management

Bellevue University
Bellevue, NE
12.2022

Skills

  • Positivity
  • Developer
  • Includer
  • Belief
  • Woo

Achievements

  • Raised over $10,000 for childhood cancer with the St. Baldricks Foundation
  • Disney College Program Alumni

Honors & Awards

  • Quarterly Award Recipient for Main Street East and Park Arrival Merchandise at Magic Kingdom (July 2019 - September 2019)
  • 82 Recognitions sent in the month of December: The Most in All of Magic Kingdom Merchandise

Timeline

Merchandise Coordinator

Magic Kingdom - Main Street East & Park Arrival
11.2021 - Current

Quick Service Host

EPCOT - France Pavilion
03.2021 - 05.2021

Merchandise Trainer

Magic Kingdom
07.2019 - 05.2022

Bachelor of Science - Hospitality Management

Bellevue University

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Johnny Becker