Johnny Berrios Ramirez
3909 Southern Vista Loop St. Cloud,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Program Analyst
Orlando VA Medical Center
01.2024 - 03.2025
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Address patient advocate and congressional complaints.
- Helped solve diverse program problems with in-depth analysis.
- Managed cross-functional teams, resulting in successful completion of program objectives.
Radiology Medical Admin Specialist - Supervisor
VA Medical Center
08.2019 - 01.2024
- Provide administrative supervision and management. support to the diagnostic imaging clinics of Greater Orlando to include three community-based outpatient clinics.
- Responsible for 30 advanced medical support staff and 5 Lead AMSA's; duties include administrative matters such as arranging workplace assignments, organizing, and executing training agendas, acting as the matter expert for clinical data entry, data management, data analysis, and database maintenance.
- Work closely with the Radiology Administrative Officer and Service Chief to improve clinics policies and ensure efficient workflow.
- Advanced knowledge in computer systems such as the Electronic Medical Records, Excel, PowerPoint, Outlook, and many more.
- Prepare departmental data reports for tracking patient requests and identify issues that are linked to delinquencies in patient care.
- Utilize custom FileMan routines to create and manage data reports that consist of 1 Million plus orders of all statuses, which ensures all patients are scheduled accurately and in a timely manner.
- TMS Administrator for Radiology AMSA's.
- Enter help desk request (HDR) and tickets that cannot be resolved at the ADPAC level.
- Train with new and current staff, and act as the subject matter expert on VHA scheduling directives.
- Enroll AMSA's in computer classes and training.
- Distribute daily workload and conduct random audits to ensure high quality work.
- Update AMSA calendar to ensure all clinics have adequate staffing.
- Resolve conflicts by researching patient files and utilizing software programs such as Vista, VSE, and CPRS to gather evidence and determine resolutions.
- Present to the Service Chief and other members of leadership at the daily morning meetings with any issues from previous day and any updates pertaining to patient orders.
- Responsible for handling patient complaints and quickly resolving issues.
- Utilize data to track and report clinic no-shows and cancellations to ensure maximum clinic performance.
- Ensure all staff are up to date on training requirements and conduct monthly staff meetings to discuss new information pertaining to the department or the organization.
- Provide feedback to leadership regarding employee performance.
- Develop training aids that support national policies pertaining to patient care needs.
- Provide service recommendations for improving clinical processes, procedures, and overall workflow.
- Assist in the hiring process of new employees by rating resumes and sitting in interviews panels.
- Assisted in troubleshooting technical problems for increased productivity.
- Enhanced customer satisfaction by providing expert guidance.
Radiology Lead AMSA - GS 7
Veterans Affairs Hospital
11.2017 - 08.2019
- Responsible of running daily pending and hold reports
- Making sure the floor runs smooth and that all areas are covered
- Resolve conflicts by researching patient files and utilizing software programs such as Vista, VSE, and CPRS to gather evidence and determine resolutions
- Schedule for all modalities in Radiology
- Very reliable and dependable
LPN/Health Tech/ Medical Lab Tech- GS 6
Veterans Affairs Hospital
10.1997 - 01.2016
- Direct Patient Care
- Vital signs and assist Dr's and Nurses
- Check in patients to different specialty clinics
- Perform EKG
- Experience in handling lab specimens for Chemistry, Blood Bank, Hematology, Microbiology and Coagulation
- As well as all types of body fluids
- Experience with different types of centrifuges, speed and storing specimens in different areas such as FROZEN, REFRIGERATE or ROOM Temperature
Education
LPN Certificate -
Thomas C. Ongay
06.1987
Phlebotomy Certificate -
Newington, CT01.1994
Skills
- Ethical Standards/Best Practice
- Team Collaborations & Support
- Skilled in the use of PC Programs
- Administrative/Internal Support Tasks
- Conflicts Resolution & Problem Solving
- Workflows Planning and Prioritization
- Researching, Analysis, & Records
- Document & Reports Preparation
- Exceptional Communication Skill
- Customer service
- Time management
- Attention to detail
- Reliability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Program Analyst
Orlando VA Medical Center
01.2024 - 03.2025
Radiology Medical Admin Specialist - Supervisor
VA Medical Center
08.2019 - 01.2024
Radiology Lead AMSA - GS 7
Veterans Affairs Hospital
11.2017 - 08.2019
LPN/Health Tech/ Medical Lab Tech- GS 6
Veterans Affairs Hospital
10.1997 - 01.2016
Phlebotomy Certificate -
LPN Certificate -
Thomas C. Ongay
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