Johnny Blunt
Houston,TX
Summary
I am a highly skilled and enthusiastic professional with more than 20 years of experience in home health care patient-centric medical offices. I have successfully overseen human resources, budgeting, supply management and patient services. I have also developed and lead productive and efficient office staff. Contributing to high-volume medical practices by providing exceptional customer service. I am an organized and dependable candidate successful at managing multiple clients with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. I attain the ability to handle multiple projects simultaneously with a high degree of accuracy. My professional well-versed in recruiting, training and managing employees to provide exceptional client services along with being highly organized and hardworking with excellent planning and program management skills, allowed me to build great rapport with clients and employees and business to excel.
Overview
9
9
years of professional experience
Work History
Trash Collector
Valet Living
2021.09 - Current
- Collected and gathered garbage from residential properties 5 days per week.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Noted customer complaints regarding service quality or timings of service to forward complaints to higher management.
- Notified supervisor of any incidents, accidents, injuries or property damage, awaiting direction and avoiding taking action or making statements without authorization from company.
- Recorded time on route sheet at each customer stop.
- Estimated customer-loaded container volume by sight, reporting overweight boxes immediately to dispatcher for direction when at risk of exceeding maximum tonnage.
- Tracked personal compliance with restrictions on daily hours of service, reporting immediately to supervisor if in danger of being out of compliance.
- Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.
Home Health Care Supervisor
Ace Healthcare Services
2014.08 - 2022.02
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for clients needing home care assistance , providing guidance and leadership to over 135 employees across 1 department.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Motivated and supervised 135 Home Healthcare Agents and Medical Assistants in delivering quality patient care.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Conducted literature and coding reviews to adhere to state and federal standards.
- Successfully negotiated client contract renewals to create increased revenue.
- Increased patient satisfaction scores by 100% within the first 9 months of being on the job and continued to maintain that percentage until I left the company.
- Passionate about learning and committed to continual improvement
Education
Associate of Applied Science - Medical Assistance
Westwood College
Houston06.2006
Skills
- Critical Thinking
- Time Management
- Job Assignments
- Organizational Skills
- Customer Accounts Management
- Inquiry Response
- Customer Needs Assessments
- Customer Satisfaction
- Service Quality
- Customer Relations
- Employee Performance
- Effective Planning
- Service Dispatching
- Customer Inquiry and Response
- Identifying Best Practices
- Adaptable and Flexible
- Scheduling
- Analytical and Critical Thinking
Timeline
Trash Collector
Valet Living
2021.09 - Current
Home Health Care Supervisor
Ace Healthcare Services
2014.08 - 2022.02
Associate of Applied Science - Medical Assistance
Westwood College