Johnny Bou Nassar
Miami
Summary
With a proven track record at Florida Elite Builders, I excel in customer relations and small business operations, enhancing client satisfaction and fostering repeat business through strategic relationship building. My leadership in streamlining processes and mentoring teams has significantly boosted efficiency and service quality, showcasing my adeptness in both verbal communication and operational management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Florida Elite Builders
12.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Installation Supervisor
Florida Storm Construction
07.2019 - 12.2023
- Completed visits before, during, and after installations to assess quality and performance.
- Reduced installation errors by conducting thorough site assessments prior to beginning projects.
- Managed a team of technicians, providing guidance, support, and ongoing training to ensure their success.
- Coordinated equipment deliveries and pick-ups to minimize downtime between jobs for maximum efficiency.
- Implemented quality control measures, leading to a significant reduction in rework requests from clients.
- Contributed to company growth by identifying opportunities for upselling additional products or services during installations.
- Coordinated materials purchasing, documentation and testing for installations.
Installer
Impact Kings
03.2017 - 06.2019
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
Education
Bachelor Of Construction Management - Construction Management
Florida International University
Miami, FLSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communicatios
Certification
Certified General Contractor in the state of Florida
Timeline
Owner
Florida Elite Builders
12.2023 - Current
Installation Supervisor
Florida Storm Construction
07.2019 - 12.2023
Installer
Impact Kings
03.2017 - 06.2019
Certified General Contractor in the state of Florida
Bachelor Of Construction Management - Construction Management
Florida International University
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