Johnny Broughton
Boiling Springs,SC
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in inventory management. Dedicated, well organized, highly communicative and detail-oriented. More than twenty years in Department/Customer Service and Human Resource Management.
Overview
25
25
years of professional experience
Work History
Produce Team Member
Publix Grocery Store
02.2017 - 03.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Checked for outdated and overripe grocery items and removed from inventory.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Completed regular cycle counts and inventory audits.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Supported promotional plans by updating signage with price changes.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained store assets with effective loss prevention strategies.
Customer Service/HR Manager
Bilo Grocery
01.2002 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored an average of 18 associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvement.
Produce Manager
Bilo Grocery
04.1999 - 01.2002
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Managed team of 8 staff in produce department generating more than $140,000 in monthly revenue.
- Purchased produce following guidelines of marketing plan.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Selected items for specials and marked down items to reduce losses.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Produce Manager
Bilo Grocery
02.1998 - 04.1999
- Planned attractive produce displays, using color and texture to enhance.
- Purchased produce following guidelines of marketing plan.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Maintained produce area and kept produce storage area clean and sanitary.
- Trimmed, washed and bundled produce.
Produce Clerk
Bilo Grocery
03.1995 - 02.1998
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
Education
No Degree - Humanities
Greenville Technical College
Greenville, SCHigh School Diploma -
Goose Creek High School
Goose Creek, SC06.1995
Skills
- Standard Operating Procedures Understanding
- Safety Procedure Compliance
- Safe Food Handling
- Shrinkage Control
- Customer Service
- Daily Audits
- Company Safety Policies
- Loss Prevention Strategies
- Order Discrepancy Reporting
- Schedule Planning
- Health Code Requirements
- Operational Procedures
- Annual Performance Reviews
- Cleaning and Sanitation
- Platter and Tray Preparation
- Team Member Motivation
Accomplishments
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
- Achieved top gross profit by completing proper daily inventory and implementing ordering with accuracy and efficiency.
- Was allowed to take the management test at Publix before the six month requirement and received a high pass score.
Timeline
Produce Team Member
Publix Grocery Store
02.2017 - 03.2020
Customer Service/HR Manager
Bilo Grocery
01.2002 - 02.2017
Produce Manager
Bilo Grocery
04.1999 - 01.2002
Assistant Produce Manager
Bilo Grocery
02.1998 - 04.1999
Produce Clerk
Bilo Grocery
03.1995 - 02.1998
No Degree - Humanities
Greenville Technical College
High School Diploma -
Goose Creek High School
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