Johnny Cabrera
Pflugerville,TX
Summary
Dynamic operations manager with a proven track record at DELL COMPUTERS INC., enhancing shipping efficiency and reducing errors through effective communication and performance analysis. Skilled in documentation and reporting, I prioritize customer satisfaction and foster strong relationships, ensuring compliance and optimizing processes for maximum productivity.
Overview
1
1
Certification
Work History
Owner/Operator
FastTrack Transport
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Outbound Logistics/ Shipping Supervisor
DELL COMPUTERS INC.
- Supervised shipping team of Number employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Analyzed shipment data to identify trends and areas for improvement in the overall supply chain process.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
- Pulled, verified, and packaged items for shipment.
- Managed shipping and receiving activities for company with Number orders processed daily.
- Oversaw the implementation of an automated labeling system, increasing accuracy and efficiency in package preparation tasks.
- Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
Dispatcher/ Order Shipment Arrangement Agent
Apply Materials
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Education
Business Computer Information System - Data Analysis
Texas Department Of Education Vocational/Training
Austin, TX01.2002
High School Diploma -
Lloyd Star
Brookhaven05.1995
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Operational reporting
- Marketing strategy development
- DOT compliance
- Performance analysis
- Risk management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Materials transport
- Accurate record keeping
- Load security
- Order picking and processing
- Delivery scheduling
- Shipping and packaging
Certification
Certified Business Computer information System (CBCIS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner/Operator
FastTrack Transport
Outbound Logistics/ Shipping Supervisor
DELL COMPUTERS INC.
Dispatcher/ Order Shipment Arrangement Agent
Apply Materials
Business Computer Information System - Data Analysis
Texas Department Of Education Vocational/Training
High School Diploma -
Lloyd Star
Similar Profiles
SWAYAM MAYUR PATELSWAYAM MAYUR PATEL
Maintenance Crew Member at FastTrackMaintenance Crew Member at FastTrack
Sarah MauchSarah Mauch
Cashier /Customer Service/Gas Station Attendant at FastTrack Gas and DeliCashier /Customer Service/Gas Station Attendant at FastTrack Gas and Deli
Melinda CharlemanMelinda Charleman
Fleet Service Agent at VGM- Fasttrack MobilityFleet Service Agent at VGM- Fasttrack Mobility