Johnny Carter
Terrell,TX
Summary
Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance of developed products.
Experienced with virtualization, Linux environments, networking, and backups. Proficient in assessing network health and optimization of data traffic flow and storage management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Engineer
Enseo
07.2017 - Current
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Conducted end-user reviews for modified and new systems.
- Completed software updates and assessed security patches for optimized computer use.
- Automated data collection activities to increase productivity.
Customer Support Team Lead
Enseo
11.2016 - 07.2017
- Recognized escalation needs and connected customers with advanced support staff.
- Troubleshot problems with software, hardware and networking for users.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett08.2025
Skills
- Root Cause Analysis
- Technical Analysis
- Infrastructure Development
- Penetration Testing
- Switches and Routers
- Proficient in Python
- Virtualization
- Skilled in VMWare (67, 7)
- Firewalls
- Network Infrastructure Administration
Accomplishments
- Supervised team of five staff members to collaborate on multiple projects and system designs and build outs
- Designed multiple customer networks from ingress to end user.
Certification
- Aruba Certified Switching Professional- Oct-2023
- Cisco CCNP Security Training (No Cert yet)
Additional Information
U.S. Army Veteran (Dec 2006 - Dec 2012) 25U -Signal Network Support Specialist
Timeline
Systems Engineer
Enseo
07.2017 - Current
Customer Support Team Lead
Enseo
11.2016 - 07.2017
Bachelor of Science - Computer Science
Southern New Hampshire University
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