Summary
Overview
Work History
Education
Skills
Timeline
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Johnny Carter

Lafayette,IN

Summary

Experienced customer service professional adept at identifying and selling products tailored to customer needs, processing transactions efficiently, and utilizing computer systems and handheld devices effectively. Known for delivering a high-quality customer checkout experience with a quick, friendly, and professional approach. Customer-focused cashier with strong math skills, keen attention to detail, and a talent for building lasting customer relationships that drive loyalty and retention. Skilled in greeting customers, processing payments through POS systems, and generating repeat business by determining customer needs. Excels as a team player in diverse environments, capable of working independently and always eager to exceed expectations. Quick learner with proficient computer skills, authorized to work in the US for any employer. Certified equipment operator with a proven record of efficiency and safety. Skilled in forklift operation, inventory management, and warehouse logistics. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Known for precision in material handling and maintaining high standards in a fast-paced environment.

Professional material handling operator prepared for demands of fast-paced warehouse environment. Adept in safely maneuvering forklifts and managing inventory operations to ensure smooth workflow. Known for effective team collaboration and reliability, always adapting to dynamic needs. Skilled in safety compliance and operational efficiency, valued for punctuality and teamwork.

Experienced with forklift operation, ensuring safe and efficient material handling. Utilizes skills to streamline inventory processes and support team objectives. Track record of adhering to safety protocols and contributing to seamless warehouse operations.

Overview

23
23
years of professional experience

Work History

Certified Forklift Operator

Caterpillar/CFA
01.2025 - Current
  • Upheld company policies on workplace safety and health standards while executing daily job responsibilities.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Exceeded expectations in maintaining excellent attendance, punctuality, and reliability throughout employment tenure.
  • Improved warehouse efficiency by expertly operating forklifts and pallet jacks to transport materials.
  • Achieved minimal product damage through careful maneuvering of forklifts in tight spaces and adhering to weight limits when stacking goods.

CSR III

Startek
05.2021 - 12.2024
  • I help save people's lives by helping them get vaccinated
  • Developed strong customer relationships and loyalty through effective communication.
  • Logged details of customer service calls in computer system following correct protocols.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Assisted with training and mentoring new team members.
  • Met daily customer service quotas with a focus on quality.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Customer Service Cashier

Thorntons gas station
05.2018 - 10.2019
  • I provided customers with the services that they needed to move along through their day/night
  • Cleaned the establishment, cleaned outside the establishment and set up my teammates for a successful shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

PREP COOK/ COOK

Hooters
03.2015 - 11.2018
  • I cooked a great deal of seafood, steaks, and other foods
  • I opened and closed all the time and i was always the first one to clock in and the last to clock out every day and night.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

PREP COOK

Suttons Italian restaurant
05.2013 - 11.2015
  • I cooked a various number of Italian meals, cleaned my various work stations and helped my crew with any necessary tasks.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.

COOK

Shamrock Bar and Grille
06.2011 - 03.2012
  • I cooked various meals for breakfast, lunch and dinner
  • I cleaned my work area religiously for food quality and safety.

PICKER, FORKLIFT OPERATOR

STOW
08.2005 - 10.2011
  • I did a various number of functions with this company
  • Scanning, picking, packing, receiving, forklift operations, and returns.

FORKLIFT OPERATOR

Procter & Gamble
06.2002 - 11.2005
  • I organized and moved all protein and sugar containers for production.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.

Education

High School Diploma - Welding and Computer Tech

Eastside Vocational School
Lexington, KY

Skills

  • Pallet Jack
  • Order Picker
  • RF Scanner
  • Reach Truck
  • Shipping & Receiving
  • Materials Handling
  • Computer Skills
  • Packaging
  • Microsoft Word
  • Assessments
  • Cooking Skills: Basic Food Preparation — Proficient
  • Preparing Food, Using Cooking Equipment, And Converting Ingredient Measurements
  • Warehouse operations
  • Forklift operation expertise
  • Loading and unloading

Timeline

Certified Forklift Operator

Caterpillar/CFA
01.2025 - Current

CSR III

Startek
05.2021 - 12.2024

Customer Service Cashier

Thorntons gas station
05.2018 - 10.2019

PREP COOK/ COOK

Hooters
03.2015 - 11.2018

PREP COOK

Suttons Italian restaurant
05.2013 - 11.2015

COOK

Shamrock Bar and Grille
06.2011 - 03.2012

PICKER, FORKLIFT OPERATOR

STOW
08.2005 - 10.2011

FORKLIFT OPERATOR

Procter & Gamble
06.2002 - 11.2005

High School Diploma - Welding and Computer Tech

Eastside Vocational School
Johnny Carter