Johnny Chow
Jackson Heights,USA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
IT Procurement Specialist
NYU Langone
05.2023 - Current
- Manage all inbound and outbound deliveries with internal delivery service to logistically route IT equipment to various NYU sites
- Ensure encryption, up-to-date imaging, installation and successful troubleshooting for new devices
- Oversee lifecycle of entire Customer Purchase orders from receiving, ensuring accuracy, timeliness, quality assurance
- Use of company ticketing systems to create and process IT equipment for NYU hospital sites
- Receive, tag and confirm incoming product is in appropriate condition
- Record and track incoming and outgoing of loaned laptop equipment
- Replenish Inventory levels and report end-of-life products
- Use of Active Directory to research and ensure devices do not coincide with device Host name
- Properly dispose and wipe existing data from inactive or terminated users
- Established relationships with vendors and suppliers to streamline procurement operations.
Inventory Control Analyst
Hermes of Paris
06.2022 - 05.2023
- Troubleshoot internal files to ensure data is successfully uploaded into inventory
- Train and assist store employees on Company Systems via MS Teams remote sessions
- Audit, compile and ensure accuracy of monthly financial reports
- Partner with IT support to establish connectivity to account access, store printers, and access to files
- Manage and ensure inquiries from US store locations are thoroughly resolved to minimize store operations
- Investigate inventory discrepancies using CEGID or company systems
- Helped create and improve inventory control policies.
- Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
- Trained new team members in inventory control procedures, ensuring consistent company practices
- Implemented cycle counting program, improving overall inventory accuracy and reducing need for time-consuming full physical counts.
Vault Coordinator
Harry Winston
12.2020 - 07.2022
- Ensure all incoming jewelry meets Company's guidelines of quality
- Partner with IT team to expedite sales transactions
- Notified IT team of equipment malfunctions and dispatched service to enhance security and reduce downtime
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Served as primary point of contact for all vault-related inquiries from internal departments or external agencies, providing accurate information in timely manner.
- Conducted thorough investigations into any discrepancies or irregularities identified during routine audits, promptly addressing issues and implementing corrective measures.
- Maintained strict confidentiality of bank records and client information.
Merchandise/ Operations Coordinator
Tiffany & Company
10.2007 - 11.2020
- Manage and track Inventory via company-based systems, i.e., ATLAS
- Advise and Train staff on any IT-related issues that might disrupt cash transactions
- Ensure issues with departmental devices, i.e., tablets, printers, etc are thoroughly reported and resolved for avoid service disruptions
- Provide timely resolutions to internal and external clients on orders
- Submit ServiceNow tickets to setup phones, printers, and request software
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Enhanced customer satisfaction by resolving issues in timely manner and providing exceptional support.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH10.2019
Bachelor of Science - Business Management
St. John's University
Jamaica, NY05.2005
Accomplishments
Charles L. Tiffany recipient, Awarded for excellence and outstanding performance, nominated by peers and recognized companywide, limited to 30 recipients
Timeline
IT Procurement Specialist
NYU Langone
05.2023 - Current
Inventory Control Analyst
Hermes of Paris
06.2022 - 05.2023
Vault Coordinator
Harry Winston
12.2020 - 07.2022
Merchandise/ Operations Coordinator
Tiffany & Company
10.2007 - 11.2020
Bachelor of Science - Business Management
St. John's University
Master of Science - Cyber Security
Southern New Hampshire University
Similar Profiles
TAMI L. ALLENTAMI L. ALLEN
Surgical Coordinator at NYU Langone NYU LangoneSurgical Coordinator at NYU Langone NYU Langone
Estefania GallegoEstefania Gallego
Research Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone HealthResearch Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone Health
Nicholas GalvinNicholas Galvin
Senior Staff Nurse at Nyu LangoneSenior Staff Nurse at Nyu Langone
ALISON BETETAALISON BETETA
Patient Relations Representative at NYU Langone Hospital-Long IslandPatient Relations Representative at NYU Langone Hospital-Long Island
Jesus M CorreaJesus M Correa
Stewarding Supervisor at Harvard Club Of New York CityStewarding Supervisor at Harvard Club Of New York City