Johnny Cook Jr
Little Elm,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Dasher
DoorDash
03.2022 - Current
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Plant Trimmer
CoLove Solutions
05.2021 - 10.2021
- Used hand tools to complete delicate work.
- Trimmed plants to company standards.
- Maintained safety practices and quality controls.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Online Orderfilling
Walmart
07.2017 - 12.2020
- Locating products and retrieving orders in a timely fashion and ensuring accuracy.
- Preparing and picking customer orders according to the pickup order.
- Contact customers if there is an issue with an item on their order.
- Verify customer identity at time of pickup.
- Answer customer calls regarding pickup orders.
- Ensure cleanliness and sanitization of department areas.
- Be available to assist associates across the store as needed.
- Answer customer questions and help them with their needs.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Tracked substitutions and informed customers of changes.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Warehouse Lumper and Certified Forklift Operator
Premier Warehousing Services
10.2015 - 08.2016
- I am efficient in the operation of the Warehouse Services Data Management System (WSDM).
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sales Associate
Big 5 Sporting Goods
02.2013 - 07.2015
- Answer customers’ questions concerning location, price, and use of merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Removes and records the amount of cash in the register at the end of shift.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
TJ Maxx
04.2008 - 09.2010
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Assessed customer needs for a particular product or the location of the merchandise in the store.
- Ensured that customers felt comfortable while shopping in the store.
- Replenished stocks on the shelves, worked in the warehouse unloading trucks, and ensuring the safety, cleanliness and organization of the merchandise.
Sales Associate
Fred’s
11.2007 - 01.2008
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Assessed customer needs for a particular product or the location of the merchandise in the store.
- Ensured that customers felt comfortable while shopping in the store.
- Replenished stocks on the shelves, worked in the warehouse unloading trucks, and ensuring the safety, cleanliness and organization of the merchandise supply.
Student Intern
The Neiman Marcus Group
12.2003 - 06.2004
- Responsible for specialized warehouse tasks in loading, unloading, order pulling, shipping, returns, forklift, fabrication, counter.
- Completed tasks such as loading, unloading, sorting, picking, stocking, staging, fabrication and transportation of goods.
- Loaded and unloaded materials from designated storage area, such as racks, shelves, or vehicles.
- Stacked or piled materials, such as lumber, boards, or pallets.
- Installed protective devices, such as bracing.
Education
Longview High School
Longview, TexasSkills
- Windows 365
- Warehousing Services Data Management System
- Valid Driver's License
- Customer Experience
- Excellent Communication
- Delivering Food
- Cash Register Operations
- Customer Service
- Smartphone Use
- GPS Mapping
- Delivery and Trip Logs
- Personal Shopping
Timeline
Dasher
DoorDash
03.2022 - Current
Plant Trimmer
CoLove Solutions
05.2021 - 10.2021
Online Orderfilling
Walmart
07.2017 - 12.2020
Warehouse Lumper and Certified Forklift Operator
Premier Warehousing Services
10.2015 - 08.2016
Sales Associate
Big 5 Sporting Goods
02.2013 - 07.2015
Sales Associate
TJ Maxx
04.2008 - 09.2010
Sales Associate
Fred’s
11.2007 - 01.2008
Student Intern
The Neiman Marcus Group
12.2003 - 06.2004
Longview High School