JOHNNY CRIVELLO
Murfreesboro
Summary
Experienced case management professional with a track record of successfully advocating for and supporting clients. Proficient in conducting thorough assessments and creating customized care plans to meet specific needs. Collaborates seamlessly with multidisciplinary teams and excels in adapting to changing circumstances, all with the goal of achieving optimal client outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Case Manager
Rutherford County Recovery Court
04.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Developed resource directory for clients, simplifying their search for essential services.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
Facility Training Officer
Rutherford County
03.2014 - 04.2022
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Boosted team morale and collaboration through effective communication strategies and team-building exercises during training sessions.
- Developed and implemented effective lesson plans to cover necessary material.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
Security Officer
VINSON SECURITY
02.2013 - 03.2014
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Answer alarms and investigate disturbances
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
Security Team Lead
CINRAM
02.2008 - 06.2013
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Preformed Safety Audits that were in compliance with OSHA guidelines and regulations
- Translate documents from English to Spanish
- Investigated incidents related to company or safety violations
- Operated AMAG system to perform various reports or provide required information
Security Officer
SUNSTATES SECURITY
07.2007 - 02.2008
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Posted at various warehouses in Rutherford County
- Responsible for logging, scanning, and tracking employee's activities
- Translated requested documents from English to Spanish and vice-versa
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
PAWS Supervisor
RUTHERFORD COUNTY PAWS
02.1998 - 05.2007
- Prepare reports concerning facility activities, employees' time records, and animal treatment
- Confer with managers to determine production requirements, conditions of equipment and supplies, and work schedules
- Direct and assist workers in maintenance and repair of facilities
- Establish work schedules and procedures
- Transport or arrange for transport of animals, equipment, food, animal feed, and other supplies to and from worksites
- Investigate complaints of animal neglect or cruelty, and follow up on complaints appearing to require prosecution
- Supervised 12-15 Animal Control Officers
Correctional Officer
RUTHERFORD COUNTY CORRECTIONAL WORK CENTER
01.1994 - 02.1998
- Conduct head counts to ensure that each prisoner is present
- Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
- Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
- Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences
- Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport
- Serve meals, distribute commissary items, and dispense prescribed medication to prisoners
- Counsel inmates and respond to legitimate questions, concerns, and requests
Education
Criminal Justice Administration -
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN12.2014
High School Diploma -
Lake Region High School
Naples, ME05-1986
Skills
- Fluent in English and Spanish
- CPR Certification Holder
- AED Proficiency
- Certified First Aid
- ASP Certification Holder
- Combat Operations Experience
- Analytical Problem-Solving
- Active listening
- Effective Client Interaction
- Client Case Management
- Prioritization and Scheduling
- Case Documentation Management
Certification
- First Aid Certification
- TN Driver's License
- Forklift Certification
- Ordain Minister
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Rutherford County Recovery Court
04.2022 - Current
Facility Training Officer
Rutherford County
03.2014 - 04.2022
Security Officer
VINSON SECURITY
02.2013 - 03.2014
Security Team Lead
CINRAM
02.2008 - 06.2013
Security Officer
SUNSTATES SECURITY
07.2007 - 02.2008
PAWS Supervisor
RUTHERFORD COUNTY PAWS
02.1998 - 05.2007
Correctional Officer
RUTHERFORD COUNTY CORRECTIONAL WORK CENTER
01.1994 - 02.1998
- First Aid Certification
- TN Driver's License
- Forklift Certification
- Ordain Minister
- CPR/AED Certification
Criminal Justice Administration -
MIDDLE TENNESSEE STATE UNIVERSITY
High School Diploma -
Lake Region High School
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