Johnny Davis
Mimai,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty, notably at Walgreens. Adept at upselling and merchandise restocking, I leverage my strong work ethic and team collaboration skills to exceed sales goals. My reliability and professional demeanor have consistently improved store performance and customer engagement.
Overview
13
13
years of professional experience
Work History
Customer Service Associate Cashier
Walgreens
11.2019 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Ramp Agent
Swissport
05.2022 - 02.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Electronic Sales Associate
Walmart
07.2017 - 05.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
Customer Service Associate Cashier
CVS Pharmacy
01.2012 - 05.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Restocked and organized merchandise in front lanes.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Customer Service Cashier
Publix
08.2011 - 03.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Northwestern High School
1100 NW 71st St, Miami, FL 3315006.2008
Skills
- Strong Work Ethic
- Reliability and punctuality
- Upselling strategies
- Team player mentality
- Cash handling expertise
- Customer-focused mindset
- Patience and composure
- Professional Appearance
- Customer Service
- Customer Satisfaction
- Product Knowledge
- Merchandise Restocking
- Refund handling
- Retail Merchandising
- Customer Assistance
- Team Collaboration
Timeline
Ramp Agent
Swissport
05.2022 - 02.2024
Customer Service Associate Cashier
Walgreens
11.2019 - Current
Electronic Sales Associate
Walmart
07.2017 - 05.2023
Customer Service Associate Cashier
CVS Pharmacy
01.2012 - 05.2017
Customer Service Cashier
Publix
08.2011 - 03.2012
High School Diploma -
Northwestern High School
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