Johnny Diaz

• Adapted quickly to changing environments for continued professionalism under pressure.
• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Collaborated with other staff members to maintain high-level customer satisfaction.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Anticipated guest needs and provided proactive service.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Communicated with guests to record orders and assess needs.
• Carried out complete opening, closing and shift change duties to keep venue working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
• Prepared cold beverages to the highest standard while providing guests with legendary customer service.
• Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
• Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
• Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
• Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Cut, sliced and peeled perishable garnishes and fruits for beverages.
• Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
• Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
• Upsold products when appropriate.
• Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

JEWEL Nightclub Las Vegas, NV Currently employeed through Hakkasan Group at JEWEL Nightclub. Dedicated in the effort of Opening JEWEL,Doing mine and any other job needed in efforts to launch a great addition to the Hakkasan experience.Take pride in my work and duties while giving Hakkasan Standard Steps of service. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase venue sales. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each beverage. Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service adhered needs.Consistent quality expectations and standards.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Completed opening and closing checklists according to set standards.beverages that exceeded guests' expectations.

• Previously employeed through Hakkasan Group at The Bank Nightclub Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Appropriately suggested additional items to customers to increase venue sales.
• Answered questions about menu selections and made recommendations when requested.
• Regularly checked on guests to ensure satisfaction with each beverage.
• Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated opening and closing checklists according to set standards.beverages that exceeded guests' expectations.