Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Johnny DuBose

Cropwell,AL

Summary

Dynamic leader with a proven track record at AT&T, adept in project management and cross-functional team leadership. Excelled in staff training, enhancing team performance, and fostering customer loyalty through exceptional service. Successfully managed high-stakes projects, achieving goals within budget, showcasing decision-making and relationship-building skills. Reduced waste, driving revenue growth, with a focus on strategic planning and risk management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

AT&T
01.2000 - 03.2019
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched quality assurance practices for each phase of development
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Worship Leader

First Baptist Church
01.2005 - 01.2017
  • Performed as versatile vocalist and instrumentalist to support inspirational worship services.
  • Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
  • Led and inspired worship team members and guided team in following church processes, guidelines and mission.
  • Assistant worship leader in main church services which included leading on certain songs, writing songs for the church, singing harmony and helping to arrange music and worship sets and training musicians on multiple instruments
  • Worship leader for all youth events including Wednesday night services and youth trips. Arranged all music including written songs for exclusively for youth trips and trained youth to be able to lead.
  • Performed for special events such as Easter and Christmas
  • Served as interim worship leader at First United Methodist PellCity, Al
  • Served other churches as needed as backup worship leader

Director

Ignite Non-Profit Event
08.2008 - 01.2010
  • Created and directed a free Christian concert for the community for the 2008-2009 seasons, Average attendance was 10,000 and it ran for 5 years successfully on a 25-35k budget
  • Responsibilities Included: Oversight of concert activities. Personnel direction. Entertainment selection. Money allocation. Church and vendor coordination. Church outreach. Fundraising. Waist management. Food management. Logistics. Customer relations. Cleanup. Follow up and news letters.

Electronics Technician

AT&T
08.1998 - 01.2000
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Assembled, tested and maintained components and systems for high-performing electronics.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
  • Diagnosed and repaired complex faults within target timeframes.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.

Education

PMP Prep Extended Review -

Global Knowledge
Atlanta, GA
10-2007

Bachelor of Science - Business Management

Herzing University
Birmingham, AL
05-2002

Associate of Science - Electronics Technology

Herzing College
Birmingham, AL
05-1998

No Degree - Bass Guitar

Atlanta Institute of Music
Atlanta, GA
01-1990

High School Diploma -

Pell City High School
Pell City, AL
05-1988

Skills

  • Project management
  • Decision-making
  • Performance evaluations
  • Change management
  • Cross-functional team management
  • Networking strategies
  • Goal setting
  • Data analysis
  • Documentation and reporting
  • Team leadership
  • Risk management
  • Relationship building
  • Conflict resolution
  • Task delegation
  • Clear communication
  • Coaching and mentoring
  • Customer service
  • Key performance indicators
  • Customer relationship management (CRM)
  • Time Management

Accomplishments

Awards at AT&T

Acheivers Club 2001 for management.

6 Simply The Best customer service awards

Winning With Teamwork award for coaching and development of new team

United Way Award for 2000


Certification

ISO 9002 for 2001

Dale Carnegie Training: Step Up To Leaderhip 2002

Timeline

Director

Ignite Non-Profit Event
08.2008 - 01.2010

Worship Leader

First Baptist Church
01.2005 - 01.2017

Manager

AT&T
01.2000 - 03.2019

Electronics Technician

AT&T
08.1998 - 01.2000

PMP Prep Extended Review -

Global Knowledge

Bachelor of Science - Business Management

Herzing University

Associate of Science - Electronics Technology

Herzing College

No Degree - Bass Guitar

Atlanta Institute of Music

High School Diploma -

Pell City High School

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