Johnny Farley
Fuquay-Varina,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Starbucks
10.2022 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Store Manager
Starbucks
05.2020 - 10.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Gaither High School
Tampa, FL05.2004
Skills
- Exemplary Customer Service
- Effective Communication
- Strong Interpersonal Skills
- Excellent Problem-Solving Skills
- Project Management
- Store Merchandising
- Shift Scheduling
- Hourly shift management
- Personnel development
- Operations Management
- Payroll Management
- Retail Inventory Management
- Customer Service Management
- Supply Ordering
- Recruiting and Hiring
- Accurate Cash Handling
Personal Information
Title: Assistant Store Manager
Timeline
Store Manager
Starbucks
10.2022 - Current
Assistant Store Manager
Starbucks
05.2020 - 10.2022
High School Diploma -
Gaither High School