Johnny Ferguson
Jasper,Alabama
Summary
A seasoned professional with a proven track record at Ferguson A/C Repair LLC, I excel in operations management and fostering strong relationships. Leveraging skills in GPS route planning and documentation, I've significantly enhanced customer satisfaction and operational efficiency. My strong work ethic and mechanical knowledge drive continuous improvement and strategic business growth.
Knowledgeable [Desired Position] with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner Operator
Ferguson A/C Repair LLC
09.1999 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Tier 2 Technical Support Engineer
Comstar Technologies
09.2022 - 09.2023
- Mentored junior team members to enhance their technical skills and improve team efficiency.
- Collaborated with cross-functional teams to identify and address recurring system issues, enhancing overall product performance.
- Improved customer satisfaction by resolving complex technical issues in a timely manner.
- Contributed valuable insights during product development meetings based on firsthand experience supporting endusers.
- Provided comprehensive technical support for software and hardware, resulting in minimized downtime for clients.
- Enhanced the quality of support by regularly participating in training sessions and professional development opportunities.
- Assisted in the creation of internal knowledge base articles, improving access to technical resources within the team.
- Leveraged remote diagnostic tools to troubleshoot customer systems effectively without requiring onsite visits, saving time and resources.
- Handled escalated cases from Tier 1 support staff, applying advanced problem-solving techniques to resolve challenging technical situations.
- Managed multiple high-priority tasks simultaneously, ensuring swift resolution of critical issues.
- Demonstrated strong communication skills while explaining complex technical concepts to both customers and colleagues across various departments.
- Developed and maintained detailed documentation of troubleshooting procedures and resolutions, streamlining future problem-solving efforts.
- Participated in after-hours on-call rotations, providing reliable support coverage for urgent client concerns outside regular business hours.
- Conducted root cause analysis for persistent issues, leading to long-term improvements in product stability and performance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Reduced response time for customer inquiries by implementing efficient ticket prioritization strategies.
- Performed root cause analysis of reported issues to enact corrections.
- Configured and tested new software and hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Optimized call quality by identifying and resolving network bottlenecks.
- Reduced downtime and increased reliability through proactive maintenance of VoIP systems.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Junior System Administrator
Walker County Board of Education
10.2008 - 09.2022
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
- Boosted end-user productivity by providing training on essential applications and systems usage best practices.
- Developed comprehensive documentation to support system administration tasks, enhancing team knowledge sharing.
- Conducted regular audits of IT assets, ensuring proper inventory management and license compliance.
- Fostered a culture of teamwork within the IT department by actively participating in group projects and sharing expertise.
- Assisted in the evaluation of new software solutions for compatibility with existing infrastructure requirements.
- Improved system performance by proactively monitoring and maintaining hardware, software, and network components.
- Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
- Troubleshot and resolved complex technical issues, minimizing disruption to endusers.
- Reduced downtime during system upgrades by carefully planning and executing migration projects.
- Managed user accounts, permissions, and access controls to maintain a secure computing environment.
- Enhanced security measures with the implementation of patches and updates in a timely manner.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support network operations.
- Devised scripts and automation tools to improve system efficiency.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Assisted in developing comprehensive documentation for systems and procedures, improving knowledge sharing within the team.
- Contributed to successful system migrations through careful planning and execution of tasks.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Reduced downtime and increased reliability through proactive maintenance of VoIP systems.
- Optimized call quality by identifying and resolving network bottlenecks.
- Assisted with implementation and support of network monitoring tools.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science - HVACR
Bevill State Community College
Sumiton, AL05-2004
GED -
Walker Community College
Jasper, AL07-1992
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Operations Oversight
- Relationship Management
- Budget Development
- Financial Planning
- Strong Work Ethic
- Mechanical Knowledge
- Equipment Operation
- Safe Driving Practices
- Order picking and processing
- GPS and route planning
- Inclement weather driving
Certification
- Mitel Connect UC
Timeline
Tier 2 Technical Support Engineer
Comstar Technologies
09.2022 - 09.2023
Junior System Administrator
Walker County Board of Education
10.2008 - 09.2022
Owner Operator
Ferguson A/C Repair LLC
09.1999 - Current
Associate of Applied Science - HVACR
Bevill State Community College
GED -
Walker Community College