Johnny Gabice
Katy,TX
Summary
Motivated to learn new trades and skills. Interested in growing a career and fostering leadership capabilities. Attentive Customer Service Representative with 6 years achieving Customer service satisfaction and Customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative team player capable of fixing minor issues and helping resolve more advanced problems. Looking for a long-term position. Experienced in server monitoring, troubleshooting and technical support. Able to install updates, check permissions and verify details. Detail-oriented and systematic with an organized approach and positive attitude.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Anthem Blue Cross Blue Shield/Elevance Health
11.2022 - Current
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customer needs to achieve satisfaction
- Resolving customer complaints and offering alternative products and refunds as needed
- Responding to phone call and email requests
- Maintaining customer service records and updating customer's account information
- Documenting actions taken and escalating special case concerns to the supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Chief Executive Officer
Wreckoneyes Entertainment LLC
03.2016 - Current
- Duties performed are all day to day operations, financial management operations, labor operations, and maintenance operations
- Schedule is Monday through Friday, 40 hours a week
- Other duties include being able to deliver studio products to different studios in the area, and to operate and complete task within Wreckoneyes Entertainment LLC studios and to complete task in other third party studios.
- Increased company revenue by implementing innovative business strategies and expanding product offerings.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
- Implemented strong financial controls, ensuring accurate reporting and solid decision-making capabilities.
Customer Care Representative
Blue Cross and Blue Shield
12.2023 - 03.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Warehouse Operator
Medline Industries
07.2019 - 09.2020
- Operation of material handling equipment for the purpose of accurate shipping, processing and receiving
- Receive inbound materials and mark materials with identifying information, record amount of material received, sort materials and stock on racks, shelves or bins in accordance with predetermined sequence such as size, color, type, or product code
- Arrange materials for order assembly
- Read production schedule, order forms (customer, work, and/or shipping), or requisitions to determine items to be moved, gathered, or distributed
- Compiles worksheets or tickets from customer specifications
- Convey materials within warehouse to appropriate department (shipping, production and/or storage), in accordance with schedule and operating procedures
- Fill requisitions, work orders, or requests for materials, tools or other stock items and distributes items to production workers or assembly line
- Assembles customer orders from stock and places on pallets or shelves, or conveys orders to packing station or shipping department
- Operate hand truck, cart, doilies, forklift, order-picker, and walkie to transport stored items from warehouse to plant or to pick up items for shipment.
- Streamlined order processing for faster customer service and reduced shipping times.
- Improved warehouse efficiency by implementing new inventory management systems and procedures.
Flooring Specialist
Home Depot Inc
11.2017 - 02.2019
- Drive the flooring sales for the flooring department in the store and set up flooring installs for customers and contractors through a computer based program called ESVS(enhanced special services)
- Operated equipment such as ballymore(electric Ladder) and Fork lift
- Followed company procedures to maintain work environment in a neat and orderly condition
- Tracked income, labor and expenses via [Software] spreadsheets, and generated weekly reports
- Provided accurate measurements and estimates for all projects
- Accurately estimated time and materials costs for projects.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Enhanced team productivity by providing hands-on training in the latest flooring installation techniques.
Wellness Coach
Monty Ballard YMCA
09.2007 - 12.2017
- Built strong relationships with members to promote health, wellness and available services
- Kept fitness floor tidy and clean for visitor comfort and hygiene
- Demonstrated safe and correct forms for each exercise and piece of equipment
- Promoted a safe and interactive environment for club clients and members
- Established new member contracts, explained rules and offered advice on how to maximize benefits
- Instructed gym members about correct use of weight resistance and cardiovascular equipment
- Designed enjoyable and innovative customized training programs based upon fitness goals
- Scheduled and conducted fitness orientation appointments with new members
- Educated club members about the relationship between nutrition and fitness.
- Enhanced client well-being by implementing personalized wellness plans and coaching strategies.
- Increased client satisfaction by conducting regular progress assessments and adjusting wellness plans accordingly.
- Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
Education
Certification - Information Technology
International Scrum Institute
Houston, TX05.2021
Associate - Sound Engineering/Recording Arts, Physical Therapy
Mediatech Institute
Brenham, TX12.2010
High school - General Studies
Cinco Ranch High School
Katy, TX01.2007
Skills
- Business Development (3 years)
- Ceramic (1 year)
- Detail-oriented (5 years)
- Microsoft Office (5 years)
- Fast learner (10 years)
- Scrum
- Agile
- Jira
- Software Troubleshooting
- Business Analysis
- Linux
- Financial Management
- Product Knowledge
- Data Collection
- Call Management
- Data Entry
- Complaint resolution
- Call center experience
- Call Center Operations
- Computer Proficiency
Certification
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- Certified Pro Tools Sound Engineer Operationalist
Assessments
- 05/01/21, Problem solving, Highly Proficient
- 03/01/20, Customer focus & orientation, Completed
Timeline
Customer Care Representative
Blue Cross and Blue Shield
12.2023 - 03.2025
Customer Service Representative
Anthem Blue Cross Blue Shield/Elevance Health
11.2022 - Current
Warehouse Operator
Medline Industries
07.2019 - 09.2020
Flooring Specialist
Home Depot Inc
11.2017 - 02.2019
Chief Executive Officer
Wreckoneyes Entertainment LLC
03.2016 - Current
Wellness Coach
Monty Ballard YMCA
09.2007 - 12.2017
Certification - Information Technology
International Scrum Institute
Associate - Sound Engineering/Recording Arts, Physical Therapy
Mediatech Institute
High school - General Studies
Cinco Ranch High School
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