Johnny Galler
Kalamazoo,MI
Summary
Customer Service Professional with 8+ years of experience in enhancing customer satisfaction through effective problem-solving, communication, and team collaboration. Great people skills fun to work with and enjoys working in the community
Overview
9
9
years of professional experience
Work History
Prevention Specialist And Phlebotomist
CARES
06.2024 - Current
- Conduct community outreach to educate on prevention methods, enhancing public health awareness
- Perform phlebotomy procedures with precision, improving patient care and satisfaction
- Collaborate with healthcare teams to develop prevention strategies, achieving measurable health outcomes
MISTR/CARES Call Rep
CARES
06.2024 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
Manager & Bartender
Holy Taco
08.2020 - 01.2023
- Led team to achieve sales goals, enhancing customer satisfaction and communication
- Used Word, and made spreadsheets and schedules
- Trained employees, improving team efficiency and service quality
- Managed floor operations and bartending, ensuring smooth service flow
- Handled multiple customer requests simultaneously, optimizing time management
Cashier
Starbucks
01.2016 - 01.2021
- Math skills
- Creating a positive work environment
- Being able to talk to customers and solve problems
- Management skills
- Restocking food
- Cleaning ig
- Mopping, sweeping
- Putting away food orders
- Training other employees
Education
Bachelors - Social Work
University of Arizona
11.2027
Phlabotomy Certification -
MDHHS Services
01.2025
Skills
- Youth engagement
- Mental health awareness
- Multicultural sensitivity
- Great communication skills
Timeline
Prevention Specialist And Phlebotomist
CARES
06.2024 - Current
MISTR/CARES Call Rep
CARES
06.2024 - Current
Manager & Bartender
Holy Taco
08.2020 - 01.2023
Cashier
Starbucks
01.2016 - 01.2021
Phlabotomy Certification -
MDHHS Services
Bachelors - Social Work
University of Arizona
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