Johnny Galvan
IT Support Specialist
Western Springs,IL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
Work History
Senior Support Specialist
Nexidia
06.2015 - Current
- Provide Remote and Onsite Computer Support to staff via phone, email, and walkup
- Provided hardware support for HP, Dell, and Lenovo computers
- Apple support for iMac, Macbook, and products
- Software support for Microsoft Windows 10, 11, and Apple OS X, and Microsoft Office
- Apple iPhone and Android support
- Create user and email accounts in Microsoft Active Directory and Exchange O365
- Installed and configured new desktop and laptop deployment using Microsoft SCCM
- Monitored Cisco Network Switches and hardware
- Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
Senior IT Support Engineer
Johnson Publishing
07.2011 - 04.2015
- Senior Support for Mac and PC hardware – Lenovo and Dell Desktops, Notebooks, Printers, Scanners, Mobile Devices (IOS and Android)
- Support Microsoft Windows 7, 10, Apple OS X, Norton & McAfee Anti-Virus, MS Office, Adobe
- Apple product support - iMac, Macbook, and iPhone.
- Printer and Copier support for Canon and Xerox
- Installed and monitored Cisco Switches, Routers, and Firewalls.
- Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
Education
No Degree - Education
Chicago State University
Chicago, IL 05.2001 -
Skills
Client Relationship Building
Network Troubleshooting
Software Installation
Ticketing System Experience
Mobile Device Support
Customer Support
Technical Troubleshooting
Desktop and laptop installations
Network configuration
Timeline
Senior Support Specialist
Nexidia
06.2015 - Current
Senior IT Support Engineer
Johnson Publishing
07.2011 - 04.2015
No Degree - Education
Chicago State University
05.2001 -
Similar Profiles
Rajan VashishatRajan Vashishat
Network Administrator at NexidiaNetwork Administrator at Nexidia
JOSE SIERRAJOSE SIERRA
Deployment Engineer at Sutherland Global Services - NICE NexidiaDeployment Engineer at Sutherland Global Services - NICE Nexidia
David GollanDavid Gollan
Sales Agent at @ Properties Real Estate GroupSales Agent at @ Properties Real Estate Group
Nikoletta HondropoulosNikoletta Hondropoulos
Kindergarten Teacher at Lyons School District 103Kindergarten Teacher at Lyons School District 103
Rachel VeselyRachel Vesely
Intern at A N InteriorsIntern at A N Interiors