Johnny Garza
Summary
With over 10 years of experience in the retail industry, working in a Manager/District Area Team role capacity with proven results to drive Sales, Operations and Profit goals. Strong in detailed analysis with strategic planning that align with company objectives. I am a passionate and driven leader who strives to improving business performance and employee leadership capabilities through education and empowerment.
Overview
15
15
years of professional experience
Work History
AREA CONTROLLER - FINANCE AND OPERATIONS ANALYST
H&M - HENNES & MAURITZ
05.2021 - Current
- Collaboration with Area Sales Manager to develop the Sales & Profit Goals in Area 11 made up of 18 shops (Volume of 115M & surplus of 15.9M) 2023 FY
- Collaboration with Area Sales Manager on state of the financial performance to budget,plan and store operations (MTD,QTD,QTD).
- Actively collaborated with cross-functional teams to develop strategic plans for improving overall business performance for Best Teams : Staffing&Retention (AHR) & Best Look : Commercial financial analysis and outlook to increase in core concept focuses (AVM)
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for next course of action through KPI focuses.
- Facilitated business acumen workshops , providing guidance, training, and support to achieve organizational goals for SM/DMs.
- Improved team productivity by implementing effective workflow strategies and time management techniques through OSOM trainings and follow up such as Scheduling, Truck and Stockroom processes.
- Formulated strategic plans and supported tactical initiatives to increase salesmanship through leadership role clarity (Hourly Tracker,Drivers & Dragger's)
- Reduced operational costs through thorough analysis of expense reports and identification of areas for improvement such as Salaries,Rent, Food & Budget cost control.
- 2023 MVP of Controlling Function
- 2023 Top 5 Erling Persson Award Finalist
- NA Controller Trainer + Mentor
Store Manager
H&M - HENNES & MAURITZ
06.2019 - Current
- Responsible for the Sales and Profit Goals along with Store and Commercial Operations
- Worked with sales and cost plans, budgets, and other available tools to make business decisions for maximum profitability resulting in surplus .
- Effectively schedule the staff according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.
- Responsible for knowledge and completion or cash office operational functions
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
- Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer.
- Assist Store Management in establishing and overseeing sales and cost plans, budgets, and variable costs for department.
- Accurately record sales and worked hour figures.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests. PTO. location or title changes: conducting terminations and corrective actions and making employment decisions.
- Assist the Store Management in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
- Proactively ensure team member has knowledge on all product, campaign, promotion, display guidelines and merchandise information are presented according to H&M's expectations.
- Plan and coordinate with the visual team on all activities concerning campaigns, promotions, and sales activities in his/her department.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
SENIOR GENERAL STORE MANAGER
AEO - AMERICAN EAGLE OUTFITTERS/ AERIE
01.2017 - 06.2019
- #1 Comp. in District 23% comp lift over LY$800k+
- #6 Comp. in West Region
- #1 Credit Acquisition in West Region
- Ensure all objectives aligned with companies Operations and Visual strategy.
- Led three Assistant Store Managers and eight Core Leads to support stores Sales , Visuals and Operations
- Facilitated seamless communication between ASMs and Core Leads by establishing clear lines of responsibility and reporting structures.
- Collaborate and analyze store trend reports KPI's with Selling/ Merchandising Managers to highlight wins and capitalize for success
- Identify measurements that impact store performance such as ADS, UPT, conversion and loyalty with the objective to comping overall LY Sales and Plan hindsight action planned into stores forecasting WTD, MTD and YTD
- Created a foundation with many perspectives and diversity as a key to leading the store to success
- Overview any recruitment and on boarding activities with an emphasis on company brand values and supporting the work place culture
- Focus on people development , along with s
- Consistently assess and provide ongoing performance feedback on LOD skills, business acumen model and
success factors through
development planning and the performance review
STORE MANAGER
TJX COMPANIES, TJ MAXX / MARSHALLS
01.2009 - 09.2017
- Best Associate Development Talent 2017 in the Region
- Project Manager - for New Store Openings and Rebuilds
- Leveraged through out the districts for support aligned with company objectives .
- Successfully managed the operations of the store by connecting store objectives to the organizational goals
- Managed a team of Assistant Store Managers and Associates to drive objectives such as profitable sales,
develop talent, achieve operational goals, and exceeding customer expectations - Managed the buildings with $5-$12 million dollars in annual revenue generation
- Responsible for recruitment, interviews and hiring Store Associates, and interviews and recommends the
hiring of Assistant Store Manager - Collaborated with Assistant Store Manager to identify store sales and business need opportunities both
merchandising and operationally - Collaborated with Merchandise Assistant Store Manager to drive sales using entrepreneurial methods to maintain awareness of current fashions and market trends
- Accountable for financial operations within the store (payroll, markdown compliance, cash control, petty
cash, KPIs, and other store trend reports for utilization) - Ensured a high level of great satisfaction amongst consumers through customer experience methods,
philosophies and programs is maintained - Collaborated with ASMs to establish and maintain positive associate relations environment, address associate complaints and ensured all associates are treated with dignity and respect
- Adhered to all proper inventory control standards and strategizes to minimize the reduction of shrink
Education
High School Diploma -
JE YOUNG ACADEMIC
Fresno, California06.2008
Skills
- Trend and Financial Analysis
- Organizational Skills
- Strategic Planning
- Expenses and Cost Control
- Financial Modeling
- Cost Control
- Forecasting
Timeline
AREA CONTROLLER - FINANCE AND OPERATIONS ANALYST
H&M - HENNES & MAURITZ
05.2021 - Current
Store Manager
H&M - HENNES & MAURITZ
06.2019 - Current
SENIOR GENERAL STORE MANAGER
AEO - AMERICAN EAGLE OUTFITTERS/ AERIE
01.2017 - 06.2019
STORE MANAGER
TJX COMPANIES, TJ MAXX / MARSHALLS
01.2009 - 09.2017
High School Diploma -
JE YOUNG ACADEMIC