Overview
Work History
Timeline
Generic

Johnny R Gonyeau

Bremerton,WA

Overview

35
35
years of professional experience

Work History

Gig Driver

ROADIE: A UPS Company
Atlanta, Georgia
01.2023 - Current
  • As the Retail Customer Shipping & End User Delivery Operator I look to drive operational excellence initiatives that eliminate pain points, streamline workflows and improve efficiency for the B2B relationship and enhance the end user (Customer Experience) with on time delivery.
  • I am the Face of Roadie in the Field and Provide the Retailer Support as a Roadie customer.
  • I make sure the Retail Establishment is confident and Trust Roadie and myself to be responsible while interacting with the retailers’ customers.
  • I interact with Operations, and the Logistics Platform.
  • I bring expertise into the process to enhance customer experience from start to finish.
  • I listen to the customers and invite their input on the improvement process and give value to what they can add to the development of any project.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Managed time effectively to meet tight delivery deadlines.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Assisted in loading and unloading vehicles to ensure safe transport of goods.
  • Documented daily mileage, gas, and other data.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Kept accurate records of deliveries and customer signatures.
  • Completed necessary paperwork and documentation for deliveries.
  • Secured merchandise, avoiding damage during transportation.
  • Achieved consistently high customer scores due to exceptional service.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Verified the contents of inventory loads against shipping papers.
  • Delivered goods and services to customers on time and in excellent condition.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Senior Executive Contracts Manager / Logistics Project Manager

Austability Pty Ltd
Sydney, Australia
01.2016 - 02.2022
  • Company Overview: (New Start Up Company)
  • Oversee end-to-end global logistics strategies and execution, including inbound transportation and logistics, customs/duties/tariffs, and outbound transportation from distribution.
  • Ensure compliance with domestic and international trade and shipping regulations, customs requirements, and company policies.
  • Strategically plan, optimize and manage ocean freight operations, focusing on key routes from Asia to the United States and Europe.
  • Analyze and optimize logistics costs while maintaining service quality and meeting delivery timelines.
  • Lead and mentor global logistics associates, fostering a culture of collaboration and continuous improvement.
  • (New Start Up Company)
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Produced thorough, accurate and timely reports of project activities.
  • Negotiated contracts with vendors for goods and services at competitive prices.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Negotiated contracts with suppliers and customers to ensure the best terms for the company.
  • Monitored changes in relevant legislation and assessed their impact on existing agreements.
  • Formulated policies and procedures for bid proposals and procurement of goods and services.
  • Reviewed requests for proposals before they were submitted to vendors.
  • Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
  • Developed contract templates and updated policies and procedures to maintain contracting consistency.
  • Reviewed purchase orders for accuracy and compliance with company policies.
  • Ensured compliance of contractual obligations on both sides of a transaction.
  • Conducted regular reviews of existing contracts to identify areas for improvement or renegotiation.
  • Drafted amendments to existing contracts as needed.
  • Advised senior management on contractual matters such as renewals, extensions, terminations.
  • Drafted, reviewed, and negotiated contracts in accordance with applicable laws and regulations.
  • Analyzed existing contracts for potential risks or opportunities for improvement.
  • Assisted in developing policies and procedures related to contract administration.
  • Purchased quality merchandise at lowest price and correct amounts.
  • Sought out and evaluated vendors, negotiated prices and completed contracts.
  • Hired, trained or supervised purchasing clerks and buyers.
  • Managed vendor relationships by ensuring timely payments and resolving any payment disputes.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Provided guidance to other departments regarding the interpretation of contractual terms and conditions.
  • Resolved any disputes or conflicts that arose from contract performance issues.
  • Coordinated with external legal counsel when necessary to resolve complex issues.
  • Prepared detailed reports outlining the status of all current contracts.
  • Developed strategies to improve contract management processes and procedures.
  • Maintained an accurate database of all signed contracts and related documents.
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Established clear review process throughout contract period to assess performance against expectations and requirements.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.

Business Development / Contracts Manager / Director of Life Support Operations

Eastern Solutions Group
Al-Sharq, Kuwait
01.2010 - 01.2012
  • Company Overview: www.easternsolutiongroup.com
  • Lead and Directed US. Govt. and Business Development for Eastern Solutions Group Worldwide.
  • Serve as Primary Corporate Contract Management interface for Eastern Solutions.
  • Responsible for Mobilization and Demobilization Planning and Schedules, Personnel Transportation Logistics, contract schedule, documentation and all significant changes with client’s representatives.
  • Www.easternsolutiongroup.com

Director of Logistics

Kellogg Brown and Root
Houston, USA
12.2003 - 01.2010
  • Company Overview: www.kbr.com
  • Responsible for the Daily Operations of Food Service, Laundry and Morale Welfare and Recreation.
  • I had the overall responsibility for Safety and Quality of the dept.
  • I lead the way for the Food Service Dept., Morale, Welfare and Recreation Dept., and the Laundry Dept. teams to actively contribute in the development and implementation of work processes.
  • Www.kbr.com

Division Food Service Manager / Executive Chef

Universal Sodexho Food Services
Harahan, USA
11.1989 - 11.2003
  • Full P&L accountability for the Gulf of Mexico District.
  • Responsible for the Full Provision of Food Service Management.
  • I was responsible for the sales growth and operation of 24 facilities.

Timeline

Gig Driver

ROADIE: A UPS Company
01.2023 - Current

Senior Executive Contracts Manager / Logistics Project Manager

Austability Pty Ltd
01.2016 - 02.2022

Business Development / Contracts Manager / Director of Life Support Operations

Eastern Solutions Group
01.2010 - 01.2012

Director of Logistics

Kellogg Brown and Root
12.2003 - 01.2010

Division Food Service Manager / Executive Chef

Universal Sodexho Food Services
11.1989 - 11.2003

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Johnny R Gonyeau