Johnny Gonzales
Katy,TX
Summary
Police Officer highly effective at taking leadership direction from superiors as well as mentoring junior officers. Believes that willingness to learn and emphasis on teamwork are essential qualities of successful law enforcement officers. Focused on maintaining strong relationships with coworkers and community. Quick-thinking Police Officer skilled in assessing risks and making critical decisions under pressure. Trained in crisis management, defensive tactics and appropriate use of different techniques. Dedicated to minimizing use of force and maximizing positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Account Executive
Tradesmen International
Houston, TX
03.2023 - Current
- Maintained accurate records of all sales activities using CRM software systems.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Generated weekly reports on sales performance against targets for upper management review.
- Increased profitability within accounts by cross-selling additional products.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Resolved customer complaints by offering creative solutions and incentives.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Attended networking events to build relationships with potential customers.
- Utilized CRM to collect, organize and manage sales data and customer information.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Gathered company and contact information to compile data for current and potential customers.
- Organized trade shows and events to promote company products or services in the marketplace.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Co Owner
GSH Designs
Katy, TX
03.2020 - 06.2022
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Created marketing campaigns to promote products and services.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Ensured that all safety protocols were followed at all times within the workplace.
- Coordinated special events such as product launches or promotional campaigns.
- Set pricing structures according to market analytics and emerging trends.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Developed strategies for increasing customer loyalty and satisfaction.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Researched similar businesses to determine sales strategies, offerings and competitive advantages.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Established company to fill market gap, connecting customers directly with products.
- Conducted market research initiatives to identify trends in consumer behavior.
- Organized and oversaw capital improvement projects to maintain business viability.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
Manager of Operations
Allstate Corp
Katy, TX
03.2018 - 03.2020
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Monitored team progress towards achieving milestones set forth in project plans.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Engaged with existing and potential clients to gain insight into needs.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Planned and coordinated logistics for large-scale events or conferences.
- Implemented systems for tracking operational performance metrics.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Created company handbook to document corporate policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
Co Owner
GSH Designs
Katy, TX
03.2011 - 03.2018
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Created marketing campaigns to promote products and services.
- Ensured that all safety protocols were followed at all times within the workplace.
- Coordinated special events such as product launches or promotional campaigns.
- Set pricing structures according to market analytics and emerging trends.
- Developed strategies for increasing customer loyalty and satisfaction.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Researched similar businesses to determine sales strategies, offerings and competitive advantages.
- Built relationships with key stakeholders such as clients, partners, investors.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Developed plans for expanding business operations into new markets domestically and internationally.
- Established company to fill market gap, connecting customers directly with products.
- Analyzed financial reports to identify areas of improvement in operations.
- Organized and oversaw capital improvement projects to maintain business viability.
- Conducted market research initiatives to identify trends in consumer behavior.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
Police Officer
HISD Police Department
Houston, TX
03.1993 - 08.2011
- Prepared detailed reports on incidents and arrests made.
- Responded to emergency calls for service and provided assistance as needed.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas to detect and prevent criminal activity.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Provided security at public events such as parades, concerts, or sporting events.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Conducted traffic stops in accordance with departmental protocol.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Developed positive relationships with members of the community through outreach programs.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Advised citizens on safety precautions and preventive measures against crime.
- Provided testimony in court when necessary concerning investigations conducted.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Directed traffic at high-volume special events for public safety and order.
- Responded promptly to activated alarms for fires and burglaries.
- Pursued fleeing suspects on foot and in varying terrain.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Maintained order during civil disturbances or protests.
- Observed court proceedings related to cases involving police work.
- Documented observations and actions by radioing information and completing reports.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Observed and recorded details of criminal events according to departmental protocol.
- Drove with precision and speed to follow and reach suspects in traffic chases.
- Educated youth groups about the dangers of drug abuse and gang violence.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Created youth and public outreach program "failure to attend"
Education
Police
Houston Community College
Houston, TX06-1993
High School Diploma -
Ball High School
Galveston, TX06-1987
Some College (No Degree) - Biology
Houston Community College
Houston, TXSome College (No Degree) - P & C Insurance License
Kaplan
Houston, TXSkills
- Progress Reporting
- Needs Assessment
- Customer Relationship Management
- Data Analysis
- Customer Service
- Managing Client Relationships
- Team Management
- Legal Compliance
- Crime Prevention
- Community Engagement
- Policy Enforcement
- Investigative Skills
- Search and Seizure
- Traffic Control
- Community Policing
- De-Escalation Techniques
- Active Shooter Training
- Personnel Supervision
- Criminal Law
- Evidence Collection
- Firearms Proficiency
- Problem-Solving Aptitude
- Report Preparation
- Excellent Communication
- Time Management
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Reliability
- Self Motivation
- Effective Communication
References
References available upon request.
Timeline
Account Executive
Tradesmen International
03.2023 - Current
Co Owner
GSH Designs
03.2020 - 06.2022
Manager of Operations
Allstate Corp
03.2018 - 03.2020
Co Owner
GSH Designs
03.2011 - 03.2018
Police Officer
HISD Police Department
03.1993 - 08.2011
Police
Houston Community College
High School Diploma -
Ball High School
Some College (No Degree) - Biology
Houston Community College
Some College (No Degree) - P & C Insurance License
Kaplan