Hi, I’m
Johnny Hampton
Dallas,TX
Summary
Forward-thinking General Manager with proven history of leadership, planning and problem solving. Adept collaboration with Assistant managers to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
15
years of professional experience
Work History
Hops N DropsColorado Springs, CO
Assistant Manager
10.2021 - 05.2023
Job overview
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Sam's ClubColorado Springs, CO
Manager
09.2022 - 03.2023
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Old ChicagoAurora, CO
General Manager
05.2008 - 05.2022
Job overview
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
Foothills Junior CollegeMountain View, CA
Some College (No Degree) from General Studies
Skills
- Employee Scheduling
- Product and Service Knowledge
- Operations Management
- Recruiting and Interviewing
- Employee Performance Evaluations
- Cost Reduction
- Sales Monitoring
- Task Delegation
- Staff Training and Development
- Schedule Oversight
- Training and Development
- Cost Control
- Staff Management
- Money Handling
- Financial Management
- Business Development Understanding
- Team Motivation
- Employee Performance Evaluation
- Customer Relations
- Staff Supervision
- Sales Reporting
- Orientating and Training
- Hiring and Training
Timeline
Manager
Sam's Club
09.2022 - 03.2023
Assistant Manager
Hops N Drops
10.2021 - 05.2023
General Manager
Old Chicago
05.2008 - 05.2022
Foothills Junior College
Some College (No Degree) from General Studies
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