Johnny Hayes

Monitor Servers, letting customers know when there was a problem in their company, also did weekly reports and updates

• Achieved timely delivery of cement by following optimal routes and adhering to scheduled timelines.
• Streamlined loading processes by working closely with batch plant personnel to ensure accurate cement batching mixes were produced.
• Maximized productivity through proficient multitasking capabilities while managing multiple projects simultaneously without compromising quality or timeliness of deliverables.
• Mapped and followed routes with GPS in alignment with strict timeframes.
• Reduced downtime between deliveries by maintaining a clean and organized truck interior and exterior.
• Developed strong rapport with clients by providing exceptional service, addressing concerns promptly, and maintaining open lines of communication throughout project duration.
• Proactively identified potential hazards on job sites, taking necessary precautions to avoid accidents or delays in project progress.
• Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
• Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
• Ensured customer satisfaction by accurately mixing cement according to job specifications and requirements.
• Enhanced safety standards by conducting thorough pre-trip vehicle inspections and maintenance checks.
• Transported ready mixed concrete from plant to construction job sites in alignment with specifications.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Helped customers locate products and checked store system for merchandise at other sites.

• Promoted a positive work environment through open communication and constructive feedback.
• Tracked receipts, employee hours, and inventory movements.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Scheduled staff to establish adequate coverage during peak business hours.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

• Followed up with customers to solicit further sales.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Recorded and updated customer information in online systems.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
• Built relationships with customers using strong persuasion and active listening skills.