Johnny Hernandez

Manage a field of employees who dispatch to on site dispatches of technicians installing home/business wireline services such as: Broadband/Fiber/DirecTV/Landline. Coach and develop employees to ensure they are meeting expectations of the job, as well as producing revenue for the business unit. Side by side coaching/selling on-site with employees to ensure they are properly consulting in order to win on the spot business, or generating concrete leads for a later follow up time to eventually gain their business. Initiating events to generate additional leads and opportunities with consumer and small businesses. Business prospecting and visiting on site in order to generate small business wireless services or wireline products. Inspecting employee cold calling within office to ensure they are generating additional opportunities via salesforce with consumer/small business clients. Ensure employees are learning behaviors from coaching tactics to become low maintenance employees to manage their own business as they are considered management employees and individual contributors in their role. Budget management. Ran territories varying from SoCal, Central Valley, and Bay Area.

Dispatch to technician installations of AT&T home/business services including: broadband, fiber, DirecTV, landline. The role consisted of going in with the intent to consult our wireless products and services, to switch customers over from competitor carriers. The role also consisted in consulting additional wireline services such as adding our broadband/fiber services to eligible customers within an eligible vicinity. The expectations of the role was to close “On The Spot” selling to customers who were not expecting a consultant to come along with the technicians. Role also consisted of cold calling consumer and business leads from salesforce to generate new business for AT&T as an additional opportunity aside from dispatches alone. Flyer dropping neighborhoods and small business as well to drive additional income producing activities. Work events within different communities to drive sales penetration. Territory management.

Responsible for: store quotas; maintaining store operations such as: merchandising, inventory, shipping out returned products and trade ins; making sure employees hit their personal sales quotas; working hand and hand with District Manager and assisting with tasks specifically handed down. Sales portion: Hands on side by side coaching and team selling; Tuesday blitz days cold calling small businesses; assisting with AMB agreements to close small business deals to hit our business gross add attainment goal; consumer sales