Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Johnny Hernandez

Henderson,NV

Summary

Detail-oriented and result driven as a Landside operation Lead with over years of experience in maintaining safety in public spaces. Adept at managing teams, coordinating with various departments, and ensuring exceptional customer satisfaction. Proficient in developing and implementing effective rules and regulation and safety measures. Known for excellent communication, organizational skills, and a proactive approach to problem-solving.

Overview

14
14
years of professional experience

Work History

Landside Operation Lead

Clark County Department Of Aviation
01.2023 - Current
  • Provided guidance and support to subordinate staff in order to maximize their individual potentials.
  • Conducted regular reviews of existing systems and procedures in order to identify areas for improvement or optimization opportunities.
  • Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
  • Patrolled assigned areas to identify illegally parked vehicles and issued citations.
  • Educated the public on parking rules and regulations.
  • Researched customer accounts for billing discrepancies and provided accurate solutions.
  • Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
  • Answered phones for main switchboard to assist operator and facilitate smooth communications.
  • Resolved customer complaints or answered customers' questions.

Senior Bike Patrol

Clark County Department Of Aviation
05.2019 - 01.2023
  • Investigated complaints made against officers regarding misconduct or inappropriate behavior while on duty.
  • Organized crime prevention initiatives within assigned areas of responsibility.
  • Provided guidance and support to officers who were new or inexperienced in their roles.
  • Prepared written evaluations of patrol officer performance each year based on observations from field work assignments.
  • Regulated traffic and responded to accidents.
  • Emptied trash cans into larger garbage bags for disposal.
  • Followed all protocols for proper use of cleaning products.
  • Notified management when supplies were running low so they could be replenished quickly.

Bike Patrol

Clark County Department Of Aviation
11.2017 - 05.2019
  • Patrolled designated areas on bicycle to ensure public safety and security.
  • Interacted with citizens in a professional manner while gathering information and answering questions.
  • Utilized radio communications systems to report activities and receive instructions from dispatch personnel.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Security Bike Patrol

Wynn Resorts
12.2014 - 11.2017
  • Assisted with crowd control during large events held at the facility.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Verified photo IDs and tickets to allow guests passage.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Sales Associate

Tommy Hilfiger
01.2011 - 01.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Cimarron Memorial High School
Las Vegas, NV
06-2010

Skills

  • Operational Efficiency
  • Scheduling and Planning
  • Quality Assurance
  • Employee Development
  • Employee Scheduling
  • Customer service
  • Team building
  • Teamwork and collaboration

Languages

Spanish
Professional

Accomplishments

  • Supervised team of 60 staff members.
  • Resolved product issue through consumer testing.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Landside Operation Lead

Clark County Department Of Aviation
01.2023 - Current

Senior Bike Patrol

Clark County Department Of Aviation
05.2019 - 01.2023

Bike Patrol

Clark County Department Of Aviation
11.2017 - 05.2019

Security Bike Patrol

Wynn Resorts
12.2014 - 11.2017

Sales Associate

Tommy Hilfiger
01.2011 - 01.2012

High School Diploma -

Cimarron Memorial High School

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