Johnny Herrera
Technology And Information Management
Costa Mesa,CA
Summary
Recently graduated Help Desk Technician that is ready to apply the knowledge earned in undergraduate studies to quickly and effectively resolve customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Instructor
IDTech
06.2020 - 08.2020
- I remotely instructed several week-long courses to a small group of elementary students.
- Courses that I instructed include Java Programming, video editing using Adobe Premiere, and image editing using Adobe Photoshop.
- Every week I would present new information, answer any student or parent questions, help troubleshoot minor tech and software issues, and be available to the students for any 1 on 1 help.
Division Lead
Business Strategy
04.2021 - 06.2021
- Opted for the role of a division lead of a consulting-project based course.
- Organized and led group sessions with the members of my division to ensure high-quality business strategies were developed and presented to the board of a local non-profit organization.
Intern
Calpirg, UC Santa Cruz Chapter
Santa Cruz, CA
01.2021 - 03.2021
- Recruited new members into this student run environmental activist group by networking, sending emails and texts, and calling them over the phone.
- Petitioned for and convinced local officials to publicly back our campaigns and causes.
Shift Leader
Subway Restaurants
Costa Mesa, CA
08.2016 - 09.2019
- I would prepare sandwich orders and ensured ingredients were prepared and stocked.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated transactions, inventory count, and supply during closing shift hours.
Game Room Attendant
Chuck E Cheese
Costa Mesa, CA
06.2018 - 09.2018
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Monitored tables for guest needs to identify customer service opportunities.
- Actively listened to customers, handled concerns about games and any issues quickly and escalated major issues to supervisor.
- Eliminated downtime and maximized revenue by providing top project quality control.
Education
Bachelor of Science - Technology & Information Management
University of California, Santa Cruz
Santa Cruz, CA 09.2017 - 07.2021
High School Diploma -
Estancia High School
Costa Mesa, CA 09.2013 - 06.2017
Skills
Java Programming proficiency
Python Programming
Microsoft Word proficiency
Microsoft Excel proficiency
Assembly Language Programming
Computer Skills
PosgreSQL
R Programming
C Programming
Data Entry
Timeline
Division Lead
Business Strategy
04.2021 - 06.2021
Intern
Calpirg, UC Santa Cruz Chapter
01.2021 - 03.2021
Instructor
IDTech
06.2020 - 08.2020
Game Room Attendant
Chuck E Cheese
06.2018 - 09.2018
Bachelor of Science - Technology & Information Management
University of California, Santa Cruz
09.2017 - 07.2021
Shift Leader
Subway Restaurants
08.2016 - 09.2019
High School Diploma -
Estancia High School
09.2013 - 06.2017