Johnny Hu
San Leandro,CA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
2027
2027
years of professional experience
Work History
Waiter
Fusion Delight
699 Lewelling Blvd Unit 212, San Leandro, CA 94579
- Take orders from customers for food or beverages.
- Serve food or beverages to customers, and bring condiments when ask to customers, and prepare or serve specialty dishes at tables as required.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Present menus to customers and answer questions about menu items, making recommendations upon request.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Clean tables or counters after patrons have finished dining.
- Explain how various menu items are prepared and what ingredients are used, when asked.
- Collect payments from customers.
AMC Crew
AMC Theatres
1001 S Lemon St, Fullerton, CA 92832
11.2023 - 02.2024
- Provided exceptional customer service by assisting guests with inquiries and concerns.
- Operated point-of-sale systems efficiently to process transactions and manage cash handling.
- Maintained cleanliness and organization of concession areas, ensuring a welcoming environment.
- Collaborated with team members to ensure timely execution of services during peak hours.
- Improved customer satisfaction by providing friendly and efficient service at the greeter stand.
Waiter
Saigon Cafe
3380 Buford Dr F-320, Buford, GA 30519
08.2024 - 01.2025
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Assisted in training new team members on menu offerings and service standards.
- Prepared specialty beverages including boba drinks and smoothies while maintaining quality and consistency
- Crafted boba teas and smoothies according to recipes, ensuring presentation and taste standards
- Prepared and served boba beverages and smoothies in a fast-paced environment while maintaining efficiency and accuracy
- Upsold menu items to increase overall sales and enhance customer choices.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
US MARINE
United States Marine Corps Reserve
N/A
02.2025 - Current
- Operated and maintained military equipment to ensure readiness for training.
- Adhered to safety protocols while performing physical tasks in various environments.
- Assisted in logistical support, ensuring timely supply distribution for training activities.
- Participated in intense physical training programs to enhance individual and team performance.
- Developed effective communication skills through interactions.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous locations.
- Upheld appearance regulations for professional appearance.
- Prepared and served meals in a fast-paced, high-volume environment while maintaining strict quality standards
- Followed food safety, sanitation, and handling procedures in accordance with military guidelines
- Assisted in meal planning, food preparation, and kitchen operations to support daily training activities
- Maintained cleanliness and organization of kitchen and food service areas
- Worked as part of a team to ensure timely meal service under pressure
- Managed food inventory, storage, and supply organization
Education
High School Diploma -
San Gabriel Highschool
801 S Ramona St, San Gabriel, CA 9177605-2024
Psychology
Cal State Fullerton
800 N State College Blvd, Fullerton, CA 9283105-2027
Skills
- Patience
- Quick to adapt to work environment
- To work under pressure and complete daily tasks
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Guest relations
- Order accuracy
- Service prioritization
- Menu memorization
- Safe food handling
Timeline
US MARINE
United States Marine Corps Reserve
02.2025 - Current
Waiter
Saigon Cafe
08.2024 - 01.2025
AMC Crew
AMC Theatres
11.2023 - 02.2024
Waiter
Fusion Delight
High School Diploma -
San Gabriel Highschool
Psychology
Cal State Fullerton