Johnny Jackson
Arlington
Overview
17
17
years of professional experience
Work History
Analytical Assistant III
Ameripath
04.2024 - 12.2025
- Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues.
- Act as a liaison between internal and external customers and Referral vendors.
- Retrieve, sort and process specimens for shipment to referral laboratories.
- Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
- Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
- Responsible for filing departmental documents.
- Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
- Report laboratory results using established protocols.
- Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
- Perform investigations and provide resolution to complex Referral Testing issues.
Test Send Out/Lab Assistant
Avero Diagnostics
12.2020 - 03.2024
- Act as the primary point of contact, efficiently handling email inquiries and fulfilling requests for specimens from various clinics.
- Ensured timely delivery of specimens by coordinating shipments through UPS or FedEx.
- Managed patient records with accuracy and attention to detail, utilizing Microsoft Excel spreadsheets.
- Handled the intake process for returned specimens from different clinics, ensuring all documentation was properly logged.
- Supported seamless communication between our lab and clinics by printing and faxing incoming reports as needed by doctors.
Warehouse Customer Service Rep
NDI Office Furniture
10.2018 - 12.2020
- Assist dealers with Will Calls.
- Respond to incoming emails promptly.
- Support stock checks as needed.
- Verify inventory from other branches, ensuring items match paperwork and are undamaged.
- Responsible for shipping small packages through UPS/FedEx.
Over Night Customer Service Rep
T-Force Logistics
01.2016 - 02.2018
- Assist drivers with delivery issues.
- Prepare will calls for customers and drivers promptly.
- Receive inbound calls and assist pharmacies with setting up deliveries.
Lab Tech / Specimen Processor
CSL Plasma
04.2009 - 12.2015
- Provide customer service, answer inbound/outbound calls.
- Perform pre-screening tests, including weighing donors, checking vitals, pulse rate, and iron levels.
- Extract samples from completed donations, scan, and label specimens for analytical testing/high-volume specimen processing.
Education
Bachelor of Science - Visual Communication
Westwood College
10-2012
Timeline
Analytical Assistant III
Ameripath
04.2024 - 12.2025
Test Send Out/Lab Assistant
Avero Diagnostics
12.2020 - 03.2024
Warehouse Customer Service Rep
NDI Office Furniture
10.2018 - 12.2020
Over Night Customer Service Rep
T-Force Logistics
01.2016 - 02.2018
Lab Tech / Specimen Processor
CSL Plasma
04.2009 - 12.2015
Bachelor of Science - Visual Communication
Westwood College