Johnny Jamison III
Winston Salem,NC
Summary
Experienced professional seeking a challenging and rewarding position within an organization that can leverage my expertise, knowledge, and skills for personal and professional growth. A dependable and motivated team player driven to achieve success. I possess a results-driven approach with expertise in managing loan portfolios, ensuring compliance, and delivering exceptional client service. Strong focus on collaboration and adaptability allows for excellence in loan processing, customer relations, and data analysis. Consistently achieves goals as a reliable and resourceful team player.
Overview
16
16
years of professional experience
Work History
Loan Servicer
Truist Bank, Formerly BB&T
08.2022 - Current
- Review and interpret legal documentation related to loan agreements
- Manage the loan servicing process throughout the entire loan lifecycle
- Maintain a working knowledge of participations, syndications, and specialized financial products
- Focus on high-value transactions involving significant risk, complexity, and industry specialization
Closing Coordinator
Truist Bank, Formerly BB&T
04.2020 - 02.2022
- Oversee the coordination in final stages of estate deals, to ensure accuracy efficient transactions occur
- Maintain active professional communication with settlement agent, client and sales agents
- Check each document to verify accuracy and completeness, so the transaction process goes smoothly
- Verify accuracy and completeness of all contracts and change orders submitted
- Complete verification of employment
- Resolve post close issues in a timely manner, including lender, recording and policy rejects
Appraisal Review Specialist
Truist Bank, Formerly BB&T
09.2018 - 04.2020
- Responsible for reviewing and ensuring lender received prepared appraisals for real estate transactions
- Order appraisals by identifying and engaging a qualified appraiser within established time frames
- Act as a liaison between staff and appraisers by aiding staff in tasks associated with the assignment process including status updates and reconsideration of value requests
- Create and maintain reports to track appraisal assignments from order date through final completion
Foreclosure Specialist
Truist Bank, Formerly BB&T
10.2016 - 09.2018
- Ensure maintenance of all processing of activities and administer responsiveness of alerts to determine foreclosure timeline management
- Evaluate and examine file with management prior to foreclose sale date to formulate bidding instruction
- Correspond with attorney and clients to obtain information that will be included on the quotes in applicable timeframes
- Collect all files from loans vault or mortgage department and ensure transmission of accounts on legal status according to banking policy
- Research any payoff or reinstatement quote discrepancies and disputes from borrowers, closing agents, attorneys, or clients
Case Management Process Support II
Bank of America
08.2011 - 09.2015
- Company Overview: Greensboro, NC
- Support Customer Relationship Manager (CRM) model, which is the end-to-end single point of contact relationship between the customer and the Bank, by successfully converting the rate of workout negotiations
- Handle complex levels of transactions related to loan modifications, short sales and deeds in lieu, with limited supervision while ensuring daily tasks and duties are execute within policy, procedure, and protocol
- Review and validate various data, loan transactions, and first line approval/decline responsibility based on established program guidelines
- Management of weekly process within specified assigned clients or workflow queues
- Responsible for oral and written communication on customer-related issues to resolve issues, develop procedures and establish guidelines
- Ensure quality of service and efficient operations support for the assigned area's internal business partners and/or external customers/clients
- Provide guidance, direction, and training to new teammates as well teammates with opportunity
- Worked closely with manager and other team members, performs special projects as required to maintain assigned accounts
- Greensboro, NC
Mortgage Servicing Specialist II
Bank of America
01.2011 - 08.2011
- Company Overview: Greensboro, NC
- This role transitioned into the Case Management Process Support I role at the fruition of CRM
- The responsibilities we identical to the PS I role but also included:
- Customer contact at various stages of the modification process with heavy emphasis on compiling required borrower financial information via telephone
- Have a working knowledge of mortgage origination and servicing functions
- Coordinate and set client and referral source appointments and manage the receipt and delivery of information and documentation to and from borrowers
- Greensboro, NC
Short Sale DIL Specialist
Bank of America
01.2010 - 01.2011
- Company Overview: Greensboro, NC
- Assisted customers and appointed agents throughout the review, negotiation and decision process of short sales as well as coordinated short sale closings with all parties, including Title Company, buyer, seller and junior claim holder
- Prepared Short Sale Agreements and ensure quality and policy standards have been met
- Negotiated payment arrangements with customer while using collection techniques to determine the reason for default
- Attempted to solve for delinquency by providing information relative to programs and assistance available during hardships to attempt to prevent accounts from charging off and playing a key role in the decline of foreclosures
- Communicated with and educated customers, agents, and business partners on Bank of America’s Short Sale policy and procedures
- Greensboro, NC
Collector I
Bank of America
08.2008 - 01.2010
- Company Overview: Greensboro, NC
- Worked inbound/outbound accounts that will assist customers in getting the help they need to keep their homes by making workout plans available as needed
- Responsible for providing financial counseling as well as cross-selling other bank products
- Utilized collection and bank systems to provide the best customer service to our customers, realtors, investors, and fellow associates
- Apply loss mitigation skills to aid customers when needed
- Monitor frequency of customer payments and notify account team or data management when off cycle
- Greensboro, NC
Education
B. A. - Mass Communication
Winston Salem State University
Winston-Salem, NC05.2005
Skills
- AS400
- ALS
- BOSS
- SalesForce
- CROSS
- Homesaver
- LAMP
- Unifi
- Black Knight
- Empower
- AFSVISON
- Microsoft Word
- PowerPoint
- Excel
References
Available Upon Request
Systemproficiency
- AS400
- ALS
- BOSS
- SalesForce
- CROSS
- Homesaver
- LAMP
- Unifi
- Black Knight
- Empower
- AFSVISION
- Microsoft Word
- PowerPoint
- Excel
Timeline
Loan Servicer
Truist Bank, Formerly BB&T
08.2022 - Current
Closing Coordinator
Truist Bank, Formerly BB&T
04.2020 - 02.2022
Appraisal Review Specialist
Truist Bank, Formerly BB&T
09.2018 - 04.2020
Foreclosure Specialist
Truist Bank, Formerly BB&T
10.2016 - 09.2018
Case Management Process Support II
Bank of America
08.2011 - 09.2015
Mortgage Servicing Specialist II
Bank of America
01.2011 - 08.2011
Short Sale DIL Specialist
Bank of America
01.2010 - 01.2011
Collector I
Bank of America
08.2008 - 01.2010
B. A. - Mass Communication
Winston Salem State University
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