Johnny Johnson
Phoenix,AZ
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director/Architect of Cloud Services
Osaic Inc
08.2019 - Current
- Lead for all day-to-day O365 services with strong emphasis on AD/Azure AD, Exchange Online, Power Apps, Teams, and SharePoint Online.
- Design Snowflake integration with Azure Private Link and Data Factory for on-prem SQL pipeline.
- Introduced Power Automate Process/Task Mining to discover overlapping and redundant processes for efficient workflows for customer transactions.
- Lead on Azure Conditional Access and Endpoint DLP practices in collaboration.
- Deployed CoPilot for M365 and Copilot Studio with Zero-Trust model for custom AI agent for various tasks like doc scrapping, helpdesk agent, and repository automation.
- Completed 5 Azure/M365 migrations for acquisitions including user and infrastructure services.
Exchange Administrator
City of Phoenix
04.2019 - 08.2019
- Performed various operational tasks for maintaining the Exchange and Active Directory such as managing mailboxes, groups, and contacts in a Hybrid Exchange environment.
- Review DLP, SPAM, Malware and Phishing threats within Office 365 across all agencies.
- Assigning litigation holds and conducting eDiscovery content search for legal reporting needs.
- Monitor Defender and DLP alerts and perform user training sessions.
Microsoft Premier Field Engineer
JDA TSG
06.2018 - 03.2019
- Company Overview: Vendor with Microsoft
- Responsible for customer satisfaction, deployment, adoption & support of Microsoft Productivity (Azure and Office 365 such as Exchange and Skype) deployments
- Day-to-day operations consist of working & supporting customers with building, deploying, operating & optimizing large complex enterprise environments all over the US
- Perform Health Checks / Assessments for MS Business Productivity platforms
- Assist with Exchange Online Migrations from Exchange on-prem and non-Microsoft Messaging Systems
- Lead In-Depth Product lectures with customers on Microsoft campuses - White Board (Chalk Talk) Sessions
- Vendor with Microsoft
Office 365 Dedicated Engineer
Insight Enterprise
01.2018 - 06.2018
- Provide technical guidance and PowerShell script for migration, configuration and deployment of O365
- Work with developers for custom web parts and workflows in SharePoint server
- Manage 11,000+ mailboxes and public folders
- Correct any synchronization errors within FIM, ADFS and Azure Connect to assure connectivity with hybrid O365 environment
- Configure and manage ADFS Farm with disaster recovery procedure
- Managed whitelist/blacklist IP’s and email addresses daily to comply with security scans
- Deploy and monitor SPF/DKIM/DMARC for tenant to validate deliverability within Exchange Online
Sr. Skype for Business VOIP Engineer
Insight Enterprise
07.2011 - 01.2018
- Design and support deployment of Skype infrastructure of 75,000 global clients.
- Report all aspects of daily operational activities including KHI, QOS, backup/recovery, Host/VM and software monitoring.
- Publish procedures and architectural articles for training and client SLA.
- Design high architecture/best practices to be integrated in a production environment, ranging from Server deployment, certificate renewal and SIP trunk tune-ups.
- End user support for Skype, Polycom, Mobile and InContact endpoints on Citrix VDI and thin-client workstations.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01-2027
Skills
- Advanced Powershell, Graph and Python scripting
- Identity and Access management
- Intune device management
- Data loss prevention and Ediscovery
- Mobile device management - MDE
- Exchange online administration
- Automation integrations (Power Automate, CoPilot, Automation Anywhere)
- Data Migrations (Azure, AWS, Google, Snowflake, SQL, Sharegate, Quest)
- Conditional Access Policies
- Multi-Tenant deployment (including B2B)
Certification
Microsoft 365 Certified: Administrator Expert
Timeline
Director/Architect of Cloud Services
Osaic Inc
08.2019 - Current
Exchange Administrator
City of Phoenix
04.2019 - 08.2019
Microsoft Premier Field Engineer
JDA TSG
06.2018 - 03.2019
Office 365 Dedicated Engineer
Insight Enterprise
01.2018 - 06.2018
Sr. Skype for Business VOIP Engineer
Insight Enterprise
07.2011 - 01.2018
Microsoft 365 Certified: Administrator Expert
Bachelor of Science - Information Technology
Western Governors University
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