Johnny Jones
Department Manager
Elsmere,KY
Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
Atkins And Pearce
10.2017 - 12.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Approved regular payroll submissions for employees.
Shift Leader
Heidelberg Distributing
02.2016 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Read and understood plans and technical documentation for each job.
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Monitored materials inventory and requested items for restocking for each job.
- Maintained team safety by controlling traffic around and within site.
- Signaled equipment operators to complete proper alignments, movements and adjustments.
- Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
Education
GED -
Newport Adult Learning Center
Newport, KY01.2016
Skills
- Retail Management
- Goals and Performance
- Product and Service Sales
- Order Management
- Motivational Leadership
- Policy and Procedure Adherence
- Business Development and Planning
- Inventory and Supply Management
- Staff Development
- Safety and Security
- Continuous Quality Improvement (CQI)
- Workload Balancing
- Department Inspection
- Work Assignments
- Directing Team Members
- Emergency Response
- Team Meetings
- Corrective Actions
- Training and Development
- Motivational Techniques
- Employee Performance Evaluations
- Conflict De-Escalation
- Employee Empowerment
- Program Monitoring
- Reading Comprehension
- Creative Solutions
- Employee Coaching and Mentoring
- Administration and Reporting
- Managing Operations and Efficiency
- Administrative Duties
- Data Accuracy
- Scheduling
Certification
- Forklift Operator - 2018 - 2023
- CPR Certified. 2022
- Fire Extinguisher Certified. 2021
- First Responder Certified. 2022
- Narcan Certified 2022
Timeline
Department Manager
Atkins And Pearce
10.2017 - 12.2022
Shift Leader
Heidelberg Distributing
02.2016 - 10.2017
GED -
Newport Adult Learning Center