To pursue a career in a reputed organization that will give me an opportunity to learn and enhance my knowledge, and at the same time contribute my efforts to the growth of the organization.
• Monitor the magnetometer for the presence of metal, indicating possible weapons, including knives, electronic devices (such as Tasers), and firearms.
• May be required to assist civil and law enforcement authorities in administrative proceedings, and provide voluntary statements in reference to involved incidents, up to and including testimony in court.
• Monitor the employee badge system while employees "scan in" to the property; respond, and report to management when unauthorized individuals attempt to gain access to the Back of House (BOH) area.
• Provide medical assistance to any employee or guest in accordance with their medical training until proper first responders arrive and take control of the emergency.
• Conduct a visual inspection of every individual and item entering their vicinity for potential threats.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries, or to notify them of claim investigation results, or any planned adjustments.