Johnny Lang
Hays,KS
Summary
Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues.
Overview
17
17
years of professional experience
Work History
Community Support Specialist/SAFE Program Specialist
DCCCA
02.2018 - Current
- Improved community engagement by organizing and leading support groups, workshops, and events.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
- Developed effective communication strategies to facilitate understanding between clients and their support networks.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
- Implemented data-driven interventions for continuous improvement in client outcomes and program effectiveness.
Milieu Manager/Safety Coordinator
KVC Wheatland Hospital
12.2016 - 02.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Business Account Representative
Nex-Tech Wireless
06.2015 - 12.2016
- Boosted client satisfaction by effectively managing business accounts and addressing inquiries in a timely manner.
- Increased revenue for the company through successful negotiation of contracts with clients and upselling additional services.
- Developed strong relationships with clients, resulting in increased customer retention and repeat business.
- Streamlined account management processes, enhancing efficiency and productivity within the team.
Recovery Specialist
High Plains Mental Health
02.2012 - 06.2015
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow up.
- Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant partners.
Assistant Manager
Hertz Car Rental
07.2008 - 07.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales
High Plains Roofing
03.2007 - 06.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science in Health and Human Performance (Health Promotion) -
Fort Hays State University
05.2006
Skills
- Strong analytical capabilities
- Experience with SalesForce
- Motivated and well-spoken
- Performance driven
- Inventory management
- Established negotiation skills
- Ability to complete work with little supervision
- Decision Making
- Mental Health Awareness
- Problem Solving
- Staff Supervision
References
- Audrey Lindenmeyer, Director, KVC Wheatland, 785-656-3739
- Dustin Gall, Kansas State Trooper, Kansas Highway Patrol, 785-639-5171
- Jamie Day, Manager, Hertz Car Rental, 620-430-0738
- Joy Schwartz, Prevention / Traffic Safety Specialist, DCCCA / KTSRO, 620-388-4451
- Ryan Bates, Department for Children and Families, Foster Care Licensing Surveyor, 785-259-3164
- Anthony Garcia, KSJOA President, Blue Valley Schools, 913-901-7476
- John Calvert, Director of Safe Schools, KS Department of Education, 785-851-1110
Community Service
- Coaching
- Youth Sports (Basketball, Baseball, Football, Soccer)
- Hays High Girls Soccer-Assistant Coach (Current)
Timeline
Community Support Specialist/SAFE Program Specialist
DCCCA
02.2018 - Current
Milieu Manager/Safety Coordinator
KVC Wheatland Hospital
12.2016 - 02.2018
Business Account Representative
Nex-Tech Wireless
06.2015 - 12.2016
Recovery Specialist
High Plains Mental Health
02.2012 - 06.2015
Assistant Manager
Hertz Car Rental
07.2008 - 07.2010
Sales
High Plains Roofing
03.2007 - 06.2008
Bachelor of Science in Health and Human Performance (Health Promotion) -
Fort Hays State University
Similar Profiles
Cameron JacksonCameron Jackson
Station Agent Tech 1 at DCCCAStation Agent Tech 1 at DCCCA
Hadley SemradHadley Semrad
Babysitter at Family Friends And NeighborsBabysitter at Family Friends And Neighbors
Alicia ZermenoAlicia Zermeno
CNA at DSNWKCNA at DSNWK
Angela FryAngela Fry
Member Enrollment Specialist at WellthMember Enrollment Specialist at Wellth
Kobey StroudKobey Stroud
Spark Driver at WalmartSpark Driver at Walmart