Johnny Le
San Jose,CA
Summary
Friendly worker with reputation for exceeding performance benchmarks in different job settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated.
Overview
3
3
years of professional experience
Work History
Team Leader
ASICSoft
Milpitas, CA
10.2023 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Managed daily cash operations and maintained accurate records of all transactions.
Donor Greeter/ Store Associate
Goodwill
Milpitas
08.2022 - 03.2023
- Greeted customers, helped carry their donations, and sorted their items
- Maintained tidy and organized store to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Answered questions about store policies and addressed customer concerns
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Store Associate
Finishline
Milpitas
12.2021 - 03.2022
- Maintained tidy and organized store to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Crew Member
Cinnabon
Milpitas
07.2021 - 12.2021
- Provided excellent fast-paced customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals, and collected payments
- Kept food preparation area, equipment, and utensils clean and sanitary
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Accurately operated cash register to process customer payments
- Kept kitchen, counter, and dining areas cleaned and sanitized.
Education
High School Diploma -
Milpitas High School
Milpitas, CASkills
- POS System Operations
- Proper Storage Procedures
- Issue Refunds
- Thorough knowledge of Product
- Team Goals
- Merchandising and Display
- Meeting Sales Goals
- Stocking and Replenishing
- Flexible Hours
- Organization
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Cleaning and Store Maintenance
- Goal-Driven
- Team Collaboration
- Critical Thinking
- Cash Handling
- Coaching and Mentoring
- Issue Resolution
- Team motivation
- Leadership
- Teamwork and Collaboration
- Problem-Solving
Timeline
Team Leader
ASICSoft
10.2023 - Current
Donor Greeter/ Store Associate
Goodwill
08.2022 - 03.2023
Store Associate
Finishline
12.2021 - 03.2022
Crew Member
Cinnabon
07.2021 - 12.2021
High School Diploma -
Milpitas High School