Reliable and detail-oriented IT Field Technician with hands-on experience supporting operations, inspecting equipment, and ensuring compliance with safety protocols. Skilled in working independently, managing assets, and completing technical tasks accurately and efficiently. Strong background in IT fieldwork, warehouse safety, customer support, and operational leadership. Fluent in English and Spanish, physically capable of handling field labor demands, and committed to delivering high-quality service.
• Helped grow a family-owned countertop company into a larger marble and granite operation across Long Island and NYC.
• Co-managed operational logistics, financial management, invoicing, and contractor negotiations.
• Performed hands-on material handling, site setups, blueprint and installations using power and hand tools.
• Worked independently on site setups and maintained strict safety standards while lifting and transporting heavy stone slabs.
• Audited, wiped, and prepared IT hardware (servers, desktops, laptops, IoT devices) for secure recycling and reuse.
• Ensured data sanitization according to Department of Defense (DoD 5220.22-M) standards.
• Exceeded daily performance metrics and volunteered for overtime to support company output.
• Completed warehouse safety training and maintained compliance with warehouse standards for handling, stacking, and recycling electronic equipment.
• Managed hands-on inspections and safe handling of recycled tech assets across multiple locations.
• Managed opening and closing store operations independently, often working solo during full shifts.
• Maintained daily cash handling, banking activities, and store security with minimal supervision.
• Completed merchandise organization, customer service, and operational tasks independently throughout the day.
• Achieved strong sales KPIs in product sales, service plans, and customer loyalty accounts.
• Delivered high-quality customer support during peak periods while training and supporting junior staff.
• Installed and maintained network and operational equipment across multiple sites, ensuring system functionality and continuity.
• Installed and inspected ceiling-mounted security cameras, including planning cable runs through ceilings and walls to avoid interfering with building systems.
• Diagnosed and repaired wireless access point outages to restore full business network operations.
• Worked independently to troubleshoot and resolve technical issues, supporting smooth daily operations.