Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Johnny Li

Fort Lauderdale,FL

Summary

Dynamic General Manager with a proven track record at Gaia Spa, driving significant revenue growth through innovative membership strategies and operational excellence. Skilled in revenue growth and customer retention, I fostered a loyal client base while enhancing team performance and engagement. Expert in operational analysis, I consistently deliver results in fast-paced environments.

Overview

5
5
years of professional experience

Work History

General Manager

Gaia Spa
10.2022 - Current
  • Designed and Implemented operational strategies to effectively built customer and employee loyalty.
  • Designed several recurring membership plans with over 700 active members and growing.
  • Maximized operational excellence to create significant year-to-year growth in both Gross and Net Revenue.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Created in depth analytics to aide in strategizing key areas of growth for the business (Memberships, Revenue, Gift Cards, Service Sales, etc.)
  • Hired and trained personnel while creating a consistent pattern of growth across multiple teams.
  • Set up several booking platforms for Gaia Spa and other spas that include Zenoti, Fresha, Booker, and Meevo.
  • Created a hierarchy for problem solving and customer resolution designed for time sensitive and high priority issues.

Front Desk Lead

MassageLuXe
07.2021 - 12.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Directly sold over 150 memberships and $40,000 in gift cards during my employment.
  • Responsible for the performance of the rest of the front desk team.
  • Communicated details related to the customer experience across the entire staff to provide the best customer satisfaction possible.
  • Collected room deposits, fees, and payments.

Event Marketing Specialist

Techtronic Industries - TTI
06.2020 - 07.2021
  • Responsible for the sales of all Ryobi power tools in key Home Depots across Northern Colorado.
  • Created elaborate displays in order to showcase new or select items to drive increased inventory orders from Home Depot to Ryobi.
  • Responsible for more than $1,200,000 in power tool sales immediately after COVID regulations were lifted.
  • Engaged in product training with local Home Depot staff and customers, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Negotiated high ticket inventory orders between Home Depot and Ryobi.

Education

Bachelor of Science - Family And Child Sciences

Florida State University
Tallahassee, FL
05-2019

Skills

  • Sales
  • Branding
  • Advertising and marketing
  • Operational analysis
  • Program administration
  • Customer retention
  • Vendor negotiations
  • Market growth
  • Efficient multi-tasker
  • Operations oversight

Accomplishments

  • Turned a profit in only two years from a million dollar startup.
  • Developed a method of analysis utilized by over 30 staff members to help with growth and performance.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Professional Working

Timeline

General Manager

Gaia Spa
10.2022 - Current

Front Desk Lead

MassageLuXe
07.2021 - 12.2021

Event Marketing Specialist

Techtronic Industries - TTI
06.2020 - 07.2021

Bachelor of Science - Family And Child Sciences

Florida State University

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