JOHNNY LINARES
Summary
Dynamic business development specialist with a solid track record in team leadership, process optimization, and territory growth. Proficient in discovering and pursuing new business avenues while nurturing strategic partnerships. Acknowledged for strong communication skills and the ability to lead teams towards achieving ambitious business goals.
Overview
18
18
years of professional experience
Work History
Regional Director of Operations
Block by Block
10.2020 - Current
- Regional Director of Operations responsible for 18 accounts across the Bay Area, ensuring best-in-class services in Cleaning, Safety, Hospitality, Outreach, and Landscaping. Acting as a key resource for employees and local leaders, fostering a culture of inclusion and growth while driving the company’s mission and vision.
- Develop and maintain strong relationships with customers and vendors to enhance service delivery and drive account growth.
- Provide on-site oversight and quality assurance to exceed customer expectations, collaborating with clients and corporate leadership. Conduct thorough audits of accounts focusing on quality assurance and improvements.
- Guide and mentor Operations Managers and local teams, ensuring their success through effective training and development.
- Partner with Field Support to streamline back-office operations including recruitment, budgeting, payroll, purchasing, and billing.
- Manage local and regional budgets with a focus on profitability and growth.
- Technical Skills: Proficient in Microsoft Outlook, Excel, PowerPoint, Word, District 360, Teams, SMART System, JIA, Testflight, SharePoint, Cornerstone, ADP, DataBasics, AvidXChange, and Kronos.
Transportation Manager
Gate Gourmet
04.2019 - 10.2020
- Dedicated Transportation Manager overseeing a 24/7 aircraft catering service operation with over 500 union employees, including Supervisors, Dispatchers, Coordinators, Team Leads, Maintenance Technicians, Aircraft Service Operators, and Kitchen Staff. Committed to ensuring high-quality, timely logistics for aircraft catering, while maintaining operational efficiency and excellence.
- Committed to promoting safety and exceptional service through effective training and policy implementation.
- Oversee the entire hub and internal operations, managing productivity for inbound and outbound catering services to aircraft.
- Support and develop managers, supervisors, union coordinators, team leads, and dispatchers to optimize operational efficiency.
- Utilize various software platforms, including WIS, Apple, Microsoft Office, and ADP, to streamline processes and enhance productivity.
Operations Manager
Prospect Airport Services
01.2008 - 04.2019
- Skilled operations manager overseeing a 24/7 customer service operation with over 300 union employees, including Supervisors, Dispatchers, Coordinators, Team Leads, Maintenance Technicians, Aircraft Cleaners, and Passenger Service Assistants. Committed to promoting safety and exceptional service through effective training and policy implementation.
- Ensure high-quality service delivery by training and promoting adherence to safety policies and procedures among all staff.
- Conduct thorough audits and timely reporting of safety incidents to maintain a safe working environment.
- Create and manage scheduling for both full-time and part-time employees, optimizing workforce efficiency.
- Foster cooperative relationships through regular communication with airport authorities, airlines, vendors, and SFO staff to address inquiries and concerns promptly.
- Utilize telecommunications and CAD software (Avtech), along with Microsoft Outlook, Word, Excel, ETS, and WASP, to enhance operational effectiveness.
- Oversee productivity and work quality across multiple departments, including Human Resources.
Education
Business Management
Skyline College
Chevron Plant Operator Certification - undefined
Skills
- Proficient in Microsoft Outlook, Excel, PowerPoint, Word, District 360, Teams, SMART System, JIA, Testflight, SharePoint, Cornerstone, ADP, DataBasics, AvidXChange, and Kronos
Timeline
Regional Director of Operations
Block by Block
10.2020 - Current
Transportation Manager
Gate Gourmet
04.2019 - 10.2020
Operations Manager
Prospect Airport Services
01.2008 - 04.2019
Business Management
Skyline College