Hi, I’m
Johnny Lockard
Orlando,FL
Summary
25 years of dedication to the vital role of providing utilities to consumers in the meter department. Energetic with exceptional work ethic and commitment. Highly adaptable and competent to learning new task quickly to maximize productivity.
Overview
25
years of professional experience
Work History
City Of LaGrange
Lead Utility Service Worker
08.2004 - 02.2023
Job overview
- Scheduled monthly work calendar and coordinate daily assignments and excelled in decision making when Utility personal called out or on vacation
- Responsible for making sure over 60,000 customers have electric, gas and water meters read in a timely manner.
- Excellent critical thinking and resolving irate customers by phone or in the field
- Creating disconnects in Northstar (CIS) for nonpayment and broken payment arrangements.
- Performed creating Telework Console files for delinquent accounts and sending Courtesy reminders of disconnection dates
- Assists Utility Service Workers with communication with billing, trouble calls check reads or any related issues
- Responsible for maintaining the Meter Reading PC Network and related software
- Skilled at reports and data analytics along with providing and communicating with Utility Director, IT Department and relationship with vendors
- Managed daily operations of Meter Services and scheduled the workload and routes
- Solving any issues with Sensus Analytics, Harmony Master Meter, Harmony Mobile and Sensus FieldLogic software
- Edit billing in support of Billing Specialist
- Responsible for deletion of old cycles/routes and creating new and updated cycles/routes in (CIS)
- Resequenced CYCLE /ROUTE/WALK at the request of Utility Service Worker
- Create or delete new cycles/ routes
- Maintain meters that was put into the wrong route by moving account to correct cycle and route
- Uploading stale meters from Sensus Analytics and loading and downloading in handhelds and Master Meter Mobile
- Managed with interpersonal skills with Utility Service Workers that routes and orders are completed daily and orders worked in a timely manner
- Communicate with Customer Service Department and Billing Specialist on routes completed and my responsibilities to ensure the folders are managed and correctly in the shared files for billing in the Meter PC Network
- Reading verifications before creating export files
- Assist with the billing specialist and troubleshooting all issues to make sure routes are billed with accuracy and in a timely manner.
- Responsible for filling in for Customer Service Manager when needed
- Backup in the Customer Service Representative Call Center when Manager requested .
- Providing leadership and teamwork
- Providing safety and operational training to employees.
- Read routes daily and remotely dispatch work orders to field personnel and to myself
- Excellent meter reader and working orders.Example of service orders worked. Disconnects/Reconnects . Transfer of services, Perform move in and or outs. Check reads for billing and or customer
- Rotation of being on call for emergency calls from after hours
- Always used my own personal time providing assistance remotely to on call personal. Loyal to co-workers and the organization
- Responsible for all remote AMI reconnects and disconnects for delinquent accounts
- Completed all AMI orders, transfer of services, remotely disable or enable services at the request of the customer
- Great communication with irate customers either by phone or at customer’s location . De-escalate the situation
- Consent, dependable and accurate in carrying out responsibilities to a successful conclusion
- Can be relied upon to meet schedules and deadlines Fully accepts all responsibilities and meets deadlines
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy and theft investigation .
- Used to Field Logic hand held device (HHD) transfer collected data to company databases daily. Exported data into a shared City network to generate access to the billing specialist
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
Coweta-Fayette EMC ( Contract)
Meter Reader Field Supervisor
04.2004 - 08.2004
Job overview
- Supervised field operations teams to complete routes within established timelines.
- Devised and implemented safety protocols to reduce risks in the field
- Administered disciplinary actions to workers violating safety regulations and company policies
- Monitored job progress and performance of employees
- Planned and scheduled field activities according to set timelines and order of operations.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships
- Meter Reading and great two way communications with team
- Expertise in multask, program management, customer satisfaction, teamwork and leadership
TECO Energy
Meter Reader
09.1997 - 04.2004
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions regarding meter readings and deescalated situations regarding high usage and utility rates
- Educated customers to provide information on energy conservation techniques.
- Read meters on assigned routes daily
- Used Meter Pc network to transfer collected data to company databases daily.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast- paced environment
Education
Gas Certification
from Atmospheric Gas Corosion
Plant City High SchoolPlant City, FL
High School Diploma
05.1995
Skills
- Accurate Meter Reader
- Providing quick and efficient Utility Meter Services
- Customer account management
- Meter Data Management
- Schedule and Calendar Management
- Generates and process service work orders
- Can be relied on to make sound decisions even under stressful circumstances
- Managed department timesheets
- Coordinate and managed operations of all responsibilities of the Meter Department
- Troubleshoot and resolve all electronic reading devices and software along with the Meter PC Network
- Excelled in maintaining the import and export files and ensured that routes were in the city shared files for Billing Specialist and
- Utilize effectively the use of Northstar (CIS) Sensus Regional Network Interface (RNI) Software, Sensus Enhanced Analytics FieldLogic Tools and AutoRead Software
Accomplishments
- Collaborated and trained with team of 10 in the development of AMI route changeouts
- Provided leadership of 10 staff members.
- Used Microsoft Excel to create spreadsheets for Sensus Data Analytics
- Achieved Customer satisfaction by resolving trouble calls with accuracy and efficiency.
- Achieved leadership and respect through effectively helping with all Utility Service Workers with quick and critical thinking decisions over two way radio or if needed out in the field to help de-escalate the situation.
Timeline
Lead Utility Service Worker
City Of LaGrange
08.2004 - 02.2023
Meter Reader Field Supervisor
Coweta-Fayette EMC ( Contract)
04.2004 - 08.2004
Meter Reader
TECO Energy
09.1997 - 04.2004
Gas Certification
from Atmospheric Gas Corosion
Plant City High School
High School Diploma
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