Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Johnny LOUINE

Johnny LOUINE

Miami,FL

Summary

Dedicated and detail-oriented professional with over 8 years of experience in housing assistance programs, tenant relations, and customer support. Skilled in handling housing applications, resolving client concerns, and ensuring compliance with housing regulations. Adept at providing exceptional customer service while maintaining accuracy and efficiency in a fast-paced environment. Loyal, organized, punctual, and sincere individual seeking an opportunity to utilize extensive background in Customer Service to enhance the needs of customers and provide them with a positive experience. Expertise as a dedicated and skilled Roadside Assistance Agent, proficient in providing immediate support to drivers facing vehicle breakdowns and emergencies. Strong communication, problem-solving, and organizational skills with a focus on delivering efficient and professional roadside assistance while ensuring safety and delivering timely solutions.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Randstad
06.2021 - 05.2024
  • Assisted clients with housing applications, eligibility determinations, and program guidelines
  • Provided outstanding customer service by addressing tenant inquiries and resolving housing concerns
  • Managed approximately 30 incoming calls, emails, and faxes daily from customers.'
  • Maintained accurate records and ensured compliance with federal and local housing regulations
  • Collaborated with landlords, property managers, and social service agencies to facilitate housing placements
  • Educated clients on rental assistance programs, lease agreements, and housing rights

Roadside Assistance Agent

Arise platform
08.2015 - 07.2019
  • Customer Support: Offer guidance, reassurance, and updates to the driver until the issue is resolved, ensuring a positive customer experience
  • Documentation and Record Keeping: Accurately document all service requests, actions taken, and resolutions for customer records and billing purposes
  • Emergency Call Handling: Receive and assess emergency calls from drivers experiencing vehicle breakdowns, accidents, or other roadside issues
  • Dispatching Assistance: Coordinate the appropriate response (towing, fuel delivery, lockout services, etc.) by dispatching the relevant service provider or technician to the location
  • Problem-Solving: Assess the situation, determine the level of assistance required, and respond effectively to minimize downtime and inconvenience for the driver
  • Providing Troubleshooting Support: Guide drivers through simple troubleshooting steps for minor issues, such as checking tire pressure or jump-starting the vehicle
  • Ensuring Safety: Advise drivers on safety procedures, ensuring they remain in a safe location while awaiting assistance
  • Customer Support: Offer guidance, reassurance, and updates to the driver until the issue is resolved, ensuring a positive customer experience

Education

High school Diploma - Business Management

LWM
Chicago, IL
01.2022

Skills

  • Housing Assistance & Program Eligibility
  • Customer Service & Client Relations
  • Tenant Screening & Application Processing
  • Affordable Housing Regulations (HUD, Section 8)
  • Conflict Resolution & Problem-Solving
  • Data Entry & Documentation
  • Microsoft Office Suite & Housing Software
  • Communication & Interpersonal Skills

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Randstad
06.2021 - 05.2024

Roadside Assistance Agent

Arise platform
08.2015 - 07.2019

High school Diploma - Business Management

LWM
Johnny LOUINE