Johnny Maclin
Fairborn,OH
Summary
Committed and hardworking person with experience as a Pharmacy Tech, Insurance Rep, and Cashier. Proficient at processing claims/transactions, doing data entry, and assisting customers. Dedicated to resolving issues, answering customer questions and ensuring quality customer experiences. Creative problem-solver versed in customer service and pharmacy processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
The Home Depot Inc
Fairborn, OH
06.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Insurance Customer Service Representative
CVS Specialty Pharmacy
Fairborn, OH
10.2022 - 02.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Pharmacy Technician
Meijer
08.2018 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Bachelor of Biological Sciences -
Wright State University
Dayton, OH05.2025
High School Diploma -
Jefferson Township at Dayton
06.2015
Skills
- Certifications Licensed Pharmacy Technician 05/01/22
- Customer Service
- Entering Prescription Information
- Filling Precriptions
- Troubleshooting Insurance Information
- Triple-Checking Filled Prescriptions
- Handling Sensitive Information
- Typing Prescriptions and efficiently multi-tasking all typical pharmacy tasks
- Work Ethic and Integrity
- Patience and Empathy
- Issue Resolution
Personal Information
Title: Pharmacy Technician
Certification
- Licensed Pharmacy technician - Since 2018
MMA Coach
I volunteer as a MMA coach at Wright State University for the MMA club. I have trained students there for many years in self-defense as well as sport fighting. I have had students find success both in amateur MMA as well as competitive submission grappling.
Timeline
Cashier
The Home Depot Inc
06.2023 - 05.2024
Insurance Customer Service Representative
CVS Specialty Pharmacy
10.2022 - 02.2023
Pharmacy Technician
Meijer
08.2018 - 06.2022
Bachelor of Biological Sciences -
Wright State University
High School Diploma -
Jefferson Township at Dayton