Johnny Magana
San Pedro,CA
Summary
Organized and dependable Shift Lead with 2 years of experience seeking to join a team that allows me to utilize my interpersonal and organizational skills and time management skills.
Proven ability to successfully lead a team, successfully manage multiple priorities with a positive attitude, resolve guest complaints, troubleshooting and maintenance of equipment. Willing to go above and beyond to take on extra tasks and meet team goals and guest`s needs. Possesses strong critical thinking and sound judgment skills to ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader
Stone Fire Grille
04.2023 - Current
- Supported team by going above and beyond to take on extra tasks and meet every guests` needs.
- Resolved guest complaints with critical thinking and sound judgment.
- Provided troubleshooting and maintenance of equipment.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Supervised both front of the house and back of the house employees during shift.
- Monitored clock-in times.
- Did rounds on the floor and checked on customers.
- Trained new waitstaff on menus and service standards.
- Ensured food went out to tables in a timely manner.
- Assigned daily cleaning duties.
Shift Lead
Stone Fire Grill
08.2020 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
No Degree - Business Management
El Camino College
Torrance, CA06.2025
High School Diploma -
Mary Star of The Sea High School
San Pedro, CA05.2021
Skills
- Customer service focus
- Team Leadership
- Cash Handling
- Positive Attitude
- Problem-Solving
- Cash Sales Counts
- Conflict Resolution
- POS System Operation
- Account Management
- Operations Management
- Equipment Troubleshooting
- Production Reporting
- Safety processes and procedures
- Motivational Leadership
- Policy and Procedure Enforcement
- Staff Supervision
- Production Scheduling
- Operations Support
- Customer Service Management
- Team Leadership
- Staff Development
- Role Modeling
- Inventory Counts
- Team Supervision
Timeline
Shift Leader
Stone Fire Grille
04.2023 - Current
Shift Lead
Stone Fire Grill
08.2020 - 03.2023
No Degree - Business Management
El Camino College
High School Diploma -
Mary Star of The Sea High School
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