Johnny Marks

• Ensured compliance with all food safety regulations and sanitation standards.
• Oversaw the recruitment, hiring, onboarding, training, and evaluation of employees.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas, scoring a 100 on the county health inspection in all 5 venues for two years running.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Adhered to all health department regulations regarding food storage and preparation.
• Resolved conflicts among employees in an effective manner.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.
• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Assisted with kitchen preparation during peak times as needed.
• Updated computer systems with new pricing and menu item changes.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.

• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Followed proper sanitation practices to prevent spoiling or contamination of foods.
• Replenished food items from inventory and rotated ingredients.
• Managed portion control using correct utensils during preparation and plating.
• Dated and labeled food items in storage for safety and freshness.
• Followed established procedures and requirements for safe food handling, storage and service.
• Used standardized recipes and other instructions to prepare food.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Maintained clean and orderly appearance throughout kitchen venues.
• Made meals in accordance with company standards and requirements.
• Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
• Improved overall kitchen efficiency through learning to work in other venues, leading to better customer service for our guest.

Manage day to day retail and commercial business operations, driving results for my team always leading by example. Increasing loyalty program usage

Maintaining standards, Driving sales, Maintaining inventory management with solid inventory results

• Led employee evaluations with constructive feedback to boost performance.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Created schedules and monitored payroll to remain within budget.
• Recruited, interviewed and hired qualified staff for open positions.
• Taught alertness and security tactics to reduce theft and losses.
• Trained employees on duties, policies and procedures.
• Managed inventory levels and conducted corrective action planning to maximize long-term sales.
• Administered employee discipline through verbal and written warnings.
• Trained employees on duties, policies and procedures.
• Guided management and supervisory staff to promote smooth operations.
• Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

I worked in the following restaurants in multiple positions up to management as part time jobs to make extra money as needed. I do not have exact dates of employment.

Steak and Ale, Chamblee Ga.

Waiter

Pizza Hut, Tucker Ga.

Cook, Waiter

Red Lobster, Tucker Ga.

Cook, Prep

Sonny's BBQ, Lilburn Ga.

Cook, Closing manager

Steak and Shake, Hermitage Tn.

Cook, Waiter, Over night manager

Rib Country, Hayesville Nc.

Cook, Prep

I started with Home Depot in Madison, TN as a part time lumber sales associate. I transferred to open a new store in Hermitage, TN as a full time associate and worked in multiple departments until finishing as an outside flooring sales Rep. I transferred to Blairsville, GA to open a new store as a department manager over Flooring, Paint, Kitchen Design, Blinds and Wallpaper. I was promoted to Operations Assistant Manager before leaving that store. I transferred to open a new store in Dahlonega, GA as the Specialty Sales Assistant Store manager. Shortly after getting the building released to us from the contractors the General Manager came down with appendicitis and was out of work until after the store opened. I lead the team of 150 to complete the store opening in one of the shortest times ever accomplished.

I was always successful in everything I did working there. Home Depot was a company that could teach you everything you needed to know about being a Manager, managing multiple departments inside one box. I left Home Depot to pursue a career as a General Manager.

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.
• Checked weekly sales and performance reports to support operational planning and strategic decision-making.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Staged and sorted multiple types of products for loading.
• Operated forklifts to fill or empty overhead spaces.

• Kept records for production, inventory, income and expenses.
• Developed business from ground up and prepared records and operations for DOT.

• Planned, directed and coordinated operations for production, machinery and processing within company policies and procedures.
• Adjusted and improved processes to maximize efficiency.
• Managed manufacturing operations for ready mix concrete production.
• Validated and enforced strict process controls, as well as meeting DOT standards.
• Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 8.

• over the road driver
• Delivered goods and services to customers on time and in excellent condition.

• Manufactured custom furniture
• Supervised projects to uphold schedule requirements and quality demands.

Marriott Corporation 1973 - 1978

Farrell's Ice Cream Parlor Restaurant

Cumberland Mall, Atlanta Ga.

I started as a part time busboy, working during High School. I learned all of the positions in the restaurant.

Mudge Enterprises 1978 - 1981

D.B.A. Farrell's Ice Cream Parlor Restaurant

Cumberland Mall, Atlanta, Ga.

Northlake Mall, Tucker Ga.

Piedmont Peachtree Crossing, Atlanta Ga.

Upon finishing High school in 1978 I was promoted to Assistant Manager.

• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Performed opening and closing procedures each day.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Optimized profits by controlling food, beverage and labor costs.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Opened a new restaurant at Piedmont Peachtree crossing

Po Folks 1981 - 1986

Buford Hwy, Chamblee Ga.

Roswell Rd, Sandy Springs Ga.

Memorial Drive, Stone Mtn Ga.

Jonesboro Rd, Morrow Ga.

Assistant Manager

• As the company grew I opened three new restaurants, Sandy Springs, Stone Mountain, Morrow Ga.
• Identified areas of improvement within the restaurant staff and worked collaboratively with management to address them.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Counseled and disciplined staff to address issues promptly and provide constructive feedback.
• Complied with health and sanitation regulations by clearly communicating and reinforcing standards and procedures to employees.
• Maintained safe working and guest environment to reduce risk of injury and accidents.