Johnny Martin
Experienced Lead Quality Technician
Rural Hall,NC
Summary
Smart and personable Lab Technician with top-notch abilities in sample collection, classification and analysis. Extensively trained in wide range of techniques and equipment. Dedicated to best-in-class and reliable work. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Laboratory Technician trained to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hands-on Machine Operator offering 7 years of experience working in manufacturing settings and operating machinery for production. Demonstrates mastery of complex mathematical concepts and gauging techniques to inspect parts and conduct measurements. Detailed individual proficient in cleaning and disassembling machines.
Overview
12
12
years of professional experience
Work History
MicroBlend Lab Technician 1st Shift
Pepsi Bottling Ventures LLC
Winston-Salem, NC
04.2021 - Current
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared lab for daily operations by stocking materials and equipment.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared specimens and forms for transport to outside laboratories.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Attended lab meetings to participate in research discussions.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Operated various laboratory equipment, including microscopes, centrifuges, incubators and spectrophotometers.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Processed hematology and chemistry samples.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Maintained accurate records of laboratory activities and results.
- Interpreted test results and determined need for retesting.
- Analyzed current processes and identified areas where improvements could be made.
- Performed quality assurance checks on completed workflows prior to releasing them into production.
- Collaborated with engineers, product managers and instructional designers in development of internal and external user manuals.
- Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.
- Drafted clear, concise instructions and explanations of complex processes using technical writing standards.
- Conducted research and gathered relevant data needed to create effective SOPs.
- Ensured all SOP documentation was up-to-date by regularly reviewing policies and procedures.
Machine Operator 1st Shift
Pepsi Bottling Ventures LLC
Winston-Salem, NC
12.2020 - 04.2021
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated forklift to place finished products on skids and transport to warehouse.
- Met or exceeded target for on-time customer shipments.
- Used hand trucks and forklifts to unload, load and transport items.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Lead Lab Technician 3rd Shift
Pepsi Bottling Ventures LLC
Winston-Salem, NC
12.2018 - 12.2020
- Prepared lab for daily operations by stocking materials and equipment.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared specimens and forms for transport to outside laboratories.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Interpreted test results and determined need for retesting.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Used scientific method to assist colleagues and supervisors with experiments.
- Produced comprehensive research questions and potential hypotheses.
Quality Control Technician 2nd Shift
Pepsi Bottling Ventures LLC
Winston-Salem, NC
12.2016 - 12.2018
- Provided quality support to ensure that products met quality standards and customer requirements.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Performed visual and dimensional inspections on manufactured parts.
- Conducted frequent quality and compliance reviews of production work.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
- Noted results and entered data into WACO Software to track and assess trends.
- Examined samples of raw materials before use in production of Crown Cans and Lids.
- Analyzed production accuracy to formulate corrective action plans.
- Performed visual inspections of finished products.
- Calibrated, validated or maintained laboratory equipment.
- Maintained lab cleanliness and safety standards.
- Identified and troubleshot equipment problems.
- Trained other analysts to perform laboratory procedures and assays.
Chop Saw Operator
Ashley Furniture Warehouse
Advance, NC
02.2016 - 12.2016
- Adhered to safety guidelines regarding equipment operation to reduce accident risk.
- Selected and installed saw blades according to established safety measures.
- Operated saw to cut along scribed lines.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
- Inspected and repaired products to meet project expectations.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Selected samples for use as test models.
- Made adjustments to equipment or calibrated instruments to required tolerances.
Service Technician
Birdie Home Improvements
Lexington, NC
04.2015 - 02.2016
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Maintained certifications and completed training on systems and components.
- Conducted service appointments to diagnose and fix problems.
- Set up and operated mechanical and manual tools and equipment.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Reconditioned and repaired machine systems and components to return to operation.
- Developed preventive maintenance procedures and schedules.
- Prepared job assignment reports and forms for accountability and traceability.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Helped homeowners with routine exterior cleaning as well as in-depth projects on patios, driveways and outdoor structures.
- Hauled supplies to work locations and organized professionally for easy use.
- Set up ladders to reach high windows, roofs and building features.
- Troubleshot and resolved malfunctions with sprayers and other equipment.
- Set up high-pressure pumps, vacuums and water-based systems to complete cleaning jobs.
- Worked around in-operation machinery and with disassembled machinery to remove build-up and restore surfaces to desired cleanliness.
Material Handler
Hanesbrands
Rural Hall, NC
01.2014 - 04.2015
- Organized warehouse inventory according to warehouse plan.
- Utilized forklift to move inventory items.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Managed warehouse receiving, storing and shipping.
- Loaded completed orders on pallets according to delivery numbers.
- Logged unit quantities and entered data into inventory database.
- Palletized boxes to increase movement and shipment efficiency.
- Worked with internal departments to locate missing packages and remedy incorrect deliveries.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Shift Manager
McDonald's
King, NC
02.2012 - 01.2014
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Upheld company standards and compliance requirements for operations.
- Directed and led employees and team members on effective operations, methods and procedures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Forbush High School
East Bend, NC06.2012
High School Diploma -
Self-Educated
Rural Hall, NCSkills
- Laboratory safety procedures
- Interpersonal and written communication
- Report and technical writing
- Diagnostic tests
- Inventory oversight
- Quality control
- Critical thinking proficiency
- Multitasking
- Decision-making
- Communication
- Team development
- Opening and closing procedures
- Training and mentoring
- Issue and conflict resolution
- Key accounts and territory management
- Data management
- Maintenance & repair
- Organizational skills
- Good work ethic
- Computer skills
- Teambuilding
- Chemical Reagent Preparation
- Issue Troubleshooting
- Equipment Calibration
- Preventive Maintenance
- Supply Management
- Machine Maintenance
- Chemical Identification
- Equipment Setup
- Data Analysis
- Quality Control Procedures
- Chemical Handling
- Machinery Cleaning
- Machinery Operation
- Forklift Operation
- Equipment Inspection
- Basic Math
- Safety Compliance
- Quality Assurance
- Equipment Operation
- Equipment Monitoring
- Manufacturing Experience
- Hydraulic Systems
- Production Equipment Experience
Accomplishments
- Promoted from Team Trainer to Shift Manager, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Recognized as one of Employees to contribute to the 2019 and 2020 platinum plant award for PBV for outstanding performance and team contributions.
Timeline
MicroBlend Lab Technician 1st Shift
Pepsi Bottling Ventures LLC
04.2021 - Current
Machine Operator 1st Shift
Pepsi Bottling Ventures LLC
12.2020 - 04.2021
Lead Lab Technician 3rd Shift
Pepsi Bottling Ventures LLC
12.2018 - 12.2020
Quality Control Technician 2nd Shift
Pepsi Bottling Ventures LLC
12.2016 - 12.2018
Chop Saw Operator
Ashley Furniture Warehouse
02.2016 - 12.2016
Service Technician
Birdie Home Improvements
04.2015 - 02.2016
Material Handler
Hanesbrands
01.2014 - 04.2015
Shift Manager
McDonald's
02.2012 - 01.2014
High School Diploma -
Forbush High School
High School Diploma -
Self-Educated