Johnny Martin
Franklinton,LA
Summary
Knowledgeable Finance Manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Lead Sales Key Holder
Dollar General
Franklinton, LA
07.2024 - Current
- Ensured compliance with all applicable laws regarding the sale of alcohol and tobacco products or age restricted items.
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Inspected merchandise regularly for quality assurance purposes.
- Performed routine maintenance tasks such as cleaning shelves or displays.
- Resolved customer inquiries promptly and professionally.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
F and I Business Manager
Perry Brothers Ford
Tylertown, MS
07.2020 - 02.2024
- Welcome customers to the store and transition them from Sales to Finance during their purchase process.
- Sale of extra protection on vehicle such as Gap, Warranty, Maintenance etc.
- Work directly with employees and customers to develop relationships.
- Determine customer financing needs and payment options based on a consultative interview process.
- Present customers with product and financing options.
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
- Follow up with customers to ensure satisfaction.
- Gain superior product knowledge to effectively help customers.
- Ensure all administrative processes are handled in a timely fashion and in compliance with company policy.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Gain product knowledge to assist with structuring customer purchase, closing and delivery.
Finance Manager
Andrews Ford
Tylertown, MS
01.2010 - 07.2020
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process.
- Sale of extra protection on vehicle such as Gap, Warranty, Maintenance etc.
- Work directly with employees and customers to develop relationships.
- Determine customer financing needs and payment options based on a consultative interview process.
- Present customers with product and financing options.
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
- Follow up with customers to ensure satisfaction.
- Gain superior product knowledge to effectively help customers.
- Ensure all administrative processes are handled in a timely fashion and in compliance with company policy.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Finance Manager
John Furey Chrysler-Dodge-Jeep
Bogalusa, LA
12.2002 - 12.2009
- Developed and implemented policies and procedures to improve operational efficiency.
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process.
- Sale of extra protection on vehicle such as Gap, Warranty, Maintenance etc.
- Work directly with employees and customers to develop relationships.
- Determine customer financing needs and payment options based on a consultative interview process.
- Present customers with product and financing options.
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
- Follow up with customers to ensure satisfaction.
- Gain superior product knowledge to effectively help customers.
- Ensure all administrative processes are handled in a timely fashion and in compliance with company policy.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Sales Consultant
John Furey Chrysler-Dodge-Jeep
Bogalusa, LA
01.2002 - 11.2002
- Analyzed customer needs and preferences to recommend appropriate vehicle for purchase.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Outside Sales Representative
Pro Diesel Service
Covington, LA
06.1990 - 02.2002
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Researched potential clients, identified decision makers and developed relationships with them.
- Created customized presentations for prospective clients based on their needs.
- Managed accounts by providing solutions that best fit the customer's needs.
- Conducted presentations and product demonstrations to potential clients.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Resolved customer complaints promptly and professionally.
- Closed product sales to increase revenue and build client loyalty.
Education
Finance And Insurance Certificate - Finance And Insurance
LDS
Baton Rouge, LA11-2002
High School Diploma -
Dexter High School
Tylertown, MS05-1990
Skills
- System Optimization
- Regulatory Compliance
- Customer Satisfaction
- System Improvement
- Process Improvements
- Customer Service And Support
- Effective Customer Communication
- Relationship Building And Management
- Product Knowledge
- Customer Service
- Customer Relationship Management
- Customer Relationship Development
- Finance And Accounting Support
- Loan Origination
- Lender Negotiation
- Negotiation
Certification
- Master Certified Ford Sales Consultant
- Certified Ford Finance Manager
- Certified Ford Digital Marketer
- Certified Ford Internet Sales Specialist
- Certified Ford BDC Representative
- Certified Ford Digital Advertising Specialist
References
References available upon request.
Timeline
Lead Sales Key Holder
Dollar General
07.2024 - Current
F and I Business Manager
Perry Brothers Ford
07.2020 - 02.2024
Finance Manager
Andrews Ford
01.2010 - 07.2020
Finance Manager
John Furey Chrysler-Dodge-Jeep
12.2002 - 12.2009
Sales Consultant
John Furey Chrysler-Dodge-Jeep
01.2002 - 11.2002
Outside Sales Representative
Pro Diesel Service
06.1990 - 02.2002
Finance And Insurance Certificate - Finance And Insurance
LDS
High School Diploma -
Dexter High School