Johnny Mendoza
Morristown,TN
Summary
Accomplished management professional with seven years of career progression in moving operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.
Overview
12
12
years of professional experience
Work History
Legal Administrative Specialist
Veterans Affairs
12.2023 - Current
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Developed and maintained positive relationships with clients and colleagues.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Scheduled and made appointments for Veterans.
Warehouse Manager
Good Guys Moving & Delivery
02.2023 - 09.2023
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Driver/ Team Leader/Operations Manager
Two Men And A Truck
11.2015 - 11.2022
- Maintained at least customer service rating score average of 4.97 out of 5.00 for all seven years.
- Was ranked 7th out of 5000+ employees for customer service expectations for year of 2019.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Upheld high standards of professionalism and discretion when working with high value clients.
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and up to forty-five -member management team with related direct reports
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Data Systems Specialist
United States Marine Corps
10.2011 - 10.2015
- Troubleshooting connectivity issues for a number of critical devices such as switches, routers, and taclanes. Configuring devices for new users and or units across base.
- Evaluated and resolved technical problems for end users efficiently to minimize downtime. Managed high levels of call flow and responded to technical support needs of customers.
- Inspected, monitored, and maintained connectivity of all NIPR (non-secure internet protocol router) and SIPR (secure internet protocol router) nodes across Okinawa, Japan.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Installed, upgraded, configured and tuned multiple data systems and all associated middleware in LINUX and Windows environments.
Education
High School Diploma -
Eustis High School
Eustis, FL05.2007
Skills
- Safety standards and protocols
- GPS and route planning
- Customer rapport
- City and non-city driving
- Database management
- Materials transport
- Network support
- Cost reduction strategies
- P&L management
- Budgeting and forecasting
- Customer Relations
Timeline
Legal Administrative Specialist
Veterans Affairs
12.2023 - Current
Warehouse Manager
Good Guys Moving & Delivery
02.2023 - 09.2023
Driver/ Team Leader/Operations Manager
Two Men And A Truck
11.2015 - 11.2022
Data Systems Specialist
United States Marine Corps
10.2011 - 10.2015
High School Diploma -
Eustis High School