Johnny Mendoza
New York,NY
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Amazon delivery driver
Amazon Logistics
New York, NY
05.2025 - 04.2026
- Operated delivery van to transport packages efficiently to designated locations.
- Followed safety protocols to ensure secure handling of parcels during transit.
- Utilized handheld devices for tracking deliveries and confirming package status.
- Communicated with dispatch to receive updated delivery instructions and routes.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Collaborated with team members to ensure timely package delivery and customer satisfaction.
- Adapted to changing schedules and routes based on operational needs throughout the day.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Conducted emergency vehicle repairs to restore safety and dependability.
DoorDash Delivery Driver
Self Employed Services
Rochester, NY
04.2024 - 04.2025
- Delivered food orders promptly and accurately to customers' locations.
- Navigated efficiently using GPS and mapping applications for timely deliveries.
- Communicated effectively with customers regarding delivery status and any issues.
- Maintained cleanliness and organization of delivery vehicle to ensure safety.
- Managed multiple deliveries simultaneously while adhering to scheduled timelines.
- Utilized customer feedback to improve service quality and delivery experience.
- Adapted quickly to changing traffic conditions to optimize delivery routes.
- Collaborated with support teams to resolve customer inquiries and concerns efficiently.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
- Resolved customers' complaints regarding products or services.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Recorded deliveries and daily sales transactions.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Informed regular customers of new products or services and price changes.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Issued sales promotion materials to customers to boost sales.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Organized merchandise and sales promotion displays to attract customers.
- Cross-sold additional products to customers depending upon merchandise needs.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Identified prospective customers by using business directories and following leads from existing clients.
- Cold-called prospective customers to provide details on company services or products.
School Bus Monitor
Ontario Bus Inc.
Rochester, NY
10.2023 - 06.2024
- Monitored student behavior during bus rides to ensure safety and compliance.
- Assisted drivers with loading and unloading students at designated stops.
- Informed parents about student arrival and departure times.
- Enforced safety protocols and emergency procedures to protect students onboard.
- Conducted pre-trip inspections to verify bus readiness and safety equipment functionality.
- Collaborated with school officials to address student needs and concerns promptly.
- Documented incidents and reported issues to maintain a safe environment for all passengers.
- Provided support during field trips, ensuring smooth operations throughout the journey.
- Accompanied driver and children on bus route to keep students safe and protected.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Complied with state, local, and federal laws regarding student confidentiality.
- Protected students from physical and verbal bullying.
- Provided assistance to disabled students when getting on and off the bus.
- Maintained order and discipline among passengers during trips.
- Inspected interior of the bus regularly for cleanliness and safety hazards.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Reported any incidents or accidents involving students to the school administration immediately.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Maintained records of student attendance, route times, and other related information.
- Conducted pre-trip inspections of the bus to ensure it was safe for transportation.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
- Collected fares from passengers in accordance with established procedures.
- Advised passengers to be seated and orderly while on vehicles.
- Reminded passengers of safety protocols and enforced adherence.
- Opened and closed school bus doors to safely allow for exit and entry.
- Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
- Announced routes, stops, delays and safety information to passengers.
- Reported on daily number of passengers, mileage traveled and fuel consumption.
Education
Lázaro Orrego Morales
LimaSkills
- Delivery tracking
- Route optimization
- Route planning
- Trip planning
- Route management
- GPS and route planning
- Verbal and written communication
- Safety compliance
- Vehicle inspection
- Delivery logging
- Delivery recordkeeping
- Package handling
- Order picking and processing
- Loading and unloading
- Shipping and packaging
- Inventory management
- Load balancing
- Load securing
- Vehicle maintenance
- Vehicle cleaning and maintenance
- Vehicle systems
- Defensive driving
- Defensive driver training
- Clean driving record
- Valid Driver's license
- Punctual and reliable
- Time management
- Mileage tracking
- Traffic laws
- Weather adaptability
- Physical stamina
- Customer service
- Customer relationship management
- Customer interaction
- Team collaboration
- Teamwork and collaboration
- Clear communication
- Effective communication
- Verbal and written communication
- Conflict resolution
- Adaptability to change
- Problem solving
- Complex Problem-solving
- Quality assurance
- Documentation and reporting
- Dispatch communication
- Package scanning
- Auto delivery
- Goods transport
- Local routes
- Shopping orders
- Positive attitude
- Courteous and polite demeanor
- Attention to detail
- Logistics
- Physical stamina
- Time management
- Punctual and reliable
- Logistics
- Delivery schedule development
- Verbal and written communication
- Courteous and polite demeanor
- GPS operation
- Pre-trip and Post-trip inspections
Languages
Spanish
Native/ Bilingual
Timeline
Amazon delivery driver
Amazon Logistics
05.2025 - 04.2026
DoorDash Delivery Driver
Self Employed Services
04.2024 - 04.2025
School Bus Monitor
Ontario Bus Inc.
10.2023 - 06.2024
Lázaro Orrego Morales